Overview
The Plaza At Lubbock, located in Lubbock, Texas, is a lifestyle community that aims to provide high-quality care through skilled nursing and rehabilitation services. The facility offers various care options, including short-term rehabilitation, long-term care, respite care, and hospice services. With a focus on compassionate care, The Plaza strives to enhance the quality of life for its residents.
Services & Support
The Plaza At Lubbock provides a range of services designed to support the needs of seniors. These include skilled nursing care, physical therapy, occupational therapy, and respite care. Families can expect a variety of activities and dining options, although experiences with meal service have been mixed as noted in some reviews.
Care Approach & Staff
While some reviews highlight the dedication and compassion of the therapy team, concerns have been raised about the overall responsiveness and attentiveness of the staff. Many families have expressed dissatisfaction with the level of care, citing instances of inadequate attention to residents’ needs, such as delayed responses to call buttons and issues with hygiene. Despite this, there are also positive comments regarding the professionalism and courtesy of certain staff members.
Who They Serve
The Plaza At Lubbock serves a diverse population of seniors requiring various levels of care, from those needing rehabilitation after surgery or illness to individuals requiring long-term support. The facility aims to accommodate the unique needs of each resident, although the quality of care has been a point of contention for some families.
Living Options & Amenities
Residents at The Plaza can enjoy a range of amenities designed to enhance their living experience. However, reviews indicate variability in the cleanliness and maintenance of the facility. Some families have reported issues with the environment, including unkempt bathrooms and concerns about the overall cleanliness of common areas.
What Families Say
Feedback from families is mixed. While some express gratitude for the therapy services and the caring nature of certain staff members, others report serious concerns about the treatment of residents, including inadequate hygiene and poor communication from management. Several families have experienced distressing situations regarding the handling of personal belongings and overall care quality.
Room for Improvement
Multiple reviews indicate a need for improvement in staff responsiveness and the overall management of care. Issues such as delayed assistance, cleanliness, and communication have been recurring themes that families feel should be addressed to enhance the quality of care at The Plaza.
Summary
The Plaza At Lubbock offers a variety of care options for seniors, emphasizing skilled nursing and rehabilitation services. While some families appreciate the therapy staff and the supportive environment, there are significant concerns regarding the attentiveness of the overall staff and the cleanliness of the facility. Families considering The Plaza may want to weigh these experiences when making decisions about their loved ones’ care.
