Overview
The Estates at St. Louis Park, located in St Louis Park, Minnesota, provides skilled nursing care and patient-focused rehabilitation. The facility aims to support individuals in achieving their highest quality of life, whether they require short-term rehabilitation or long-term care. The Estates features secured areas for residents with dementia and offers 24-hour nursing coverage along with various therapy and social services.
Services & Support
The Estates at St. Louis Park offers a range of services including skilled nursing, rehabilitation, and memory care. The facility is designed to meet the diverse needs of its residents, providing both short-term and long-term support. However, reviews indicate significant concerns regarding the quality of care and cleanliness, with multiple accounts of inadequate support and unsanitary conditions.
Care Approach & Staff
While some reviews highlight the kindness and dedication of certain staff members, many others express serious dissatisfaction with the overall care approach. Reports of understaffing and neglect are prevalent, with families noting instances of residents not receiving necessary assistance or proper hygiene care. The facility’s management has been criticized for lack of communication and responsiveness to concerns.
Who They Serve
The Estates serves individuals requiring skilled nursing care, rehabilitation, and memory care. It is noted that the facility accommodates residents with various needs, including those with dementia. However, the quality of care provided has been called into question, with many families expressing deep concern for their loved ones’ well-being while in residence.
Living Options & Amenities
The facility features secured areas for residents with dementia and provides basic living accommodations. However, reviews indicate that the living conditions are often unsatisfactory, with reports of filthy rooms, unpleasant odors, and inadequate maintenance. Families have described the environment as lacking in dignity and comfort.
What Families Say
Feedback from families is overwhelmingly negative, with many urging others to avoid placing loved ones at The Estates. Common themes include reports of poor hygiene, neglectful care, and a lack of communication from staff. While a few positive comments recognize the efforts of individual staff members, the overall sentiment reflects a deep dissatisfaction with the facility’s operations and standards.
Room for Improvement
There are significant areas for improvement at The Estates at St. Louis Park. Many reviews emphasize the need for better cleanliness, more attentive staffing, and improved communication between caregivers and families. The facility’s management is encouraged to address these critical issues to enhance the quality of care and living conditions for residents.
Summary
The Estates at St. Louis Park aims to provide skilled nursing and rehabilitation services but faces serious challenges regarding care quality and facility maintenance. While some staff members are commended for their compassion, numerous reviews highlight alarming conditions and neglect that families have experienced. Prospective residents and their families should carefully consider these factors when evaluating care options.
