Overview
The Emeralds at St. Paul, located in St Paul, Minnesota, offers a range of services focused on short-term rehabilitation and long-term care. The facility is equipped to provide skilled nursing and respiratory support, including a dedicated unit for ventilator care. While the facility aims to deliver comprehensive support, feedback from families suggests that there are significant concerns regarding the quality of care and the overall condition of the building.
Services & Support
The Emeralds provides various services, including skilled nursing, physical therapy, and rehabilitation. The facility has a 24-hour nursing staff and offers activities designed to engage residents. However, there are concerns about the adequacy of staffing, particularly in housekeeping, which has been noted as understaffed by some families.
Care Approach & Staff
While some reviews highlight the dedication and kindness of certain staff members, others express significant concerns about the overall competency and responsiveness of the team. Instances of missed medications and communication failures have been reported, leading families to feel anxious about their loved ones’ safety and well-being. Some residents have noted that they felt the need to advocate for themselves or their family members to ensure proper care.
Living Options & Amenities
The Emeralds is housed in an older building that has received criticism for its condition, with reports of unsanitary environments and inadequate maintenance, including issues like loose tiles and overflowing garbage. Families have noted that the facility’s physical state detracts from the overall experience, despite some positive feedback regarding staff interactions and activities.
Dining & Activities
While some residents have expressed dissatisfaction with the food quality, others have appreciated the activities offered at the facility. The activities team is reported to be engaging and well-received by residents, contributing positively to their daily experience.
What Families Say
Feedback from families is mixed, with some praising the caring nature of the staff and the effectiveness of the therapy services. However, numerous reviews express deep concern regarding the facility’s management, cleanliness, and overall safety. Families have urged others to check in frequently on their loved ones to ensure their well-being.
Room for Improvement
There are multiple areas identified for improvement, including the need for better communication among staff, enhanced housekeeping services, and overall facility maintenance. Families have expressed that these issues significantly impact the quality of care provided to residents.
Summary
The Emeralds at St. Paul offers essential rehabilitation and nursing services but faces substantial challenges related to facility maintenance and staff responsiveness. While some staff members are noted for their kindness and dedication, families have raised serious concerns about safety, cleanliness, and the overall quality of care. Prospective residents and their families are encouraged to visit and assess the environment personally.
