Overview
St. John’s Home, located in Rochester, New York, has been serving the community for over a century by providing skilled nursing care. The facility aims to create a home-like environment where residents can receive comprehensive care while maintaining a sense of community and belonging. Their services include skilled nursing, rehabilitation, memory care, and hospice care.
Services & Support
St. John’s Home offers a range of services tailored to meet the needs of its residents. This includes skilled nursing care, rehabilitation programs, memory care for those with Alzheimer’s or dementia, and hospice services for end-of-life care. The facility emphasizes individualized care delivered by a dedicated medical team available around the clock.
Care Approach & Staff
The care approach at St. John’s Home is centered around fostering vibrant, life-affirming relationships between staff and residents. However, reviews indicate a significant concern regarding staffing levels, with many families noting that staff members often appeared overwhelmed and unable to attend to residents’ needs promptly. While some individual staff members received praise for their care, there are reports of unprofessional behavior and a lack of attentiveness from others.
Who They Serve
St. John’s Home serves a diverse population, including individuals requiring skilled nursing care, rehabilitation, and memory care. Families seeking a supportive environment for their loved ones may find St. John’s appealing, but experiences reported by families suggest that the level of care can vary significantly.
Living Options & Amenities
The facility is designed with a small homes model that aims to create an inviting and safe atmosphere. However, some reviews describe the living conditions as dated and uncomfortable, with concerns about cleanliness and maintenance. Families have reported issues with cluttered rooms and missing personal items, which detracts from the overall living experience.
Dining & Activities
Dining services at St. John’s Home have received mixed reviews. While some families appreciated the food quality, others found it moderate and noted that the dining experience could be improved. Activities are organized to engage residents, but the level of engagement may depend on the staff available at any given time.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, highlighting the compassion of certain staff members and the clean environment. However, many families have raised serious concerns regarding staffing shortages, communication issues, and the overall attentiveness of the staff. Reports of residents being left unattended for extended periods have led to a lack of trust in the facility’s ability to provide adequate care.
Room for Improvement
There are notable areas for improvement at St. John’s Home. Families have mentioned issues with cleanliness, communication, and staff responsiveness. Reports of residents waiting for assistance and experiencing discomfort due to inadequate staffing highlight the need for enhanced care management and support.
Summary
St. John’s Home in Rochester, New York, has a long history of providing skilled nursing care, but recent reviews suggest a need for significant improvements in staffing and resident care. While some families have had positive experiences, the consistency of care and communication remains a concern for many. Families considering St. John’s Home should weigh these factors carefully when making decisions about their loved ones’ care.
