Overview
South Haven Health and Rehabilitation, LLC, located in Hoover, Alabama, offers an alternative to traditional long-term care and rehabilitation facilities. The center is dedicated to providing quality care through a professional and compassionate staff. The environment is described as warm and welcoming, featuring beautifully decorated common areas and outdoor courtyards for residents to enjoy.
Services & Support
South Haven provides a range of services, including skilled nursing, rehabilitation, hospice, respite care, and memory care. The facility is committed to keeping residents active and engaged through various daily activities, which contribute to their overall well-being.
Care Approach & Staff
The care approach at South Haven emphasizes a personal touch, with staff members often going above and beyond in their duties. Reviewers have noted instances where staff members, including nurses and aides, have demonstrated kindness and attentiveness. However, there are concerns regarding the responsiveness of staff to basic needs, with some families reporting issues with communication and care.
Who They Serve
South Haven serves a diverse population, including individuals requiring skilled nursing care, rehabilitation services, and those in need of hospice and memory care. The facility is designed to accommodate residents with varying levels of care needs.
Living Options & Amenities
The facility features inviting common areas and outdoor spaces, creating a pleasant environment for residents. While the reviews highlight some positive aspects of the amenities, there are also complaints regarding cleanliness and maintenance, which families have found concerning.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care their loved ones receive, particularly in hospice situations, noting the warmth and support provided during difficult times. Others, however, have raised serious concerns about cleanliness and the adequacy of basic care, with reports of issues such as unaddressed hygiene needs and inadequate staff responsiveness.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding cleanliness and staff responsiveness to residents’ needs. Families have voiced concerns about communication challenges and the overall attentiveness of the staff, suggesting that enhancements in these areas could significantly improve the care experience.
Summary
South Haven Health and Rehabilitation, LLC, presents a mixed picture for families considering care options in Hoover, Alabama. While the facility offers a range of services and has a caring staff, there are notable concerns regarding cleanliness and the fulfillment of basic care needs. Families are encouraged to weigh the positive experiences shared by some against the critical feedback regarding care standards.
