Overview
Sheridan Manor Nursing Home, located in Tonawanda Town, New York, has received a significant amount of critical feedback from families and former staff regarding the quality of care and overall conditions within the facility. While some reviews indicate that there have been improvements under new ownership, many families express serious concerns about the cleanliness and attentiveness of staff.
Services & Support
The facility offers rehabilitation services, including occupational therapy. However, feedback suggests that the quality of care may vary, with some residents receiving attentive support while others experience neglect. Families have reported issues with timely medication distribution and general assistance from staff.
Care Approach & Staff
Reviews indicate a mixed experience with the staff. While some employees are described as compassionate and attentive, many families report instances of neglect, such as unclean environments and inadequate responses to residents’ needs. There are also mentions of staff being overwhelmed and unable to provide the necessary level of care consistently.
Living Options & Amenities
The facility has been described as outdated and in need of significant repairs. Concerns have been raised about the cleanliness of the living spaces, with reports of dirty linens and insufficient housekeeping. Families have noted that the equipment and beds are old, which detracts from the comfort of the residents.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep dissatisfaction with the facility’s conditions. Common themes include reports of a dirty environment, lack of proper care, and concerns about the safety and well-being of residents. Some families have expressed regret for having to place their loved ones in this facility, citing it as a last resort.
Room for Improvement
There are significant areas for improvement noted by reviewers. Families have highlighted the need for better cleanliness, more attentive staff, and improved communication from management. Many believe that the facility should undergo thorough renovations to enhance the living conditions for residents.
Summary
Sheridan Manor Nursing Home faces considerable challenges, as reflected in the numerous negative reviews from families and former employees. While some positive changes have been acknowledged since new ownership, concerns about cleanliness, staff responsiveness, and overall care persist. Families considering this facility for their loved ones should weigh these factors carefully.
