Overview
Richland Post Acute (Formerly known as Richland Rehabilitation Center), located in Richland, Washington, offers a range of services for individuals recovering from illness or injury. While some families have expressed satisfaction with the care provided, others have raised concerns about the overall management and quality of service.
Services & Support
The facility provides various services including physical therapy, occupational therapy, and memory care. Many reviewers noted the dedication of the physical and occupational therapy staff, highlighting their focus on rehabilitation and patient improvement. However, there were complaints about the frequency and quality of therapy sessions, with some patients feeling they did not receive adequate care during their stay.
Care Approach & Staff
The staff at Richland Post Acute has received mixed feedback. While some families praised the compassionate and knowledgeable nurses and aides, others reported issues with understaffing and poor communication from administrative personnel. The daily staff, including CNAs and nurses, were often described as hardworking and supportive, but the overall management of the facility was criticized for being poorly organized.
Dining & Activities
Dining experiences at Richland Post Acute have drawn criticism, particularly regarding meal options and nutritional value. Some residents reported dissatisfaction with the food quality, mentioning limited vegetarian options and inadequate meal variety. Activities and social engagement opportunities appear to vary, with some residents feeling isolated and lacking support for social interaction.
What Families Say
Reviews reflect a spectrum of experiences at Richland Post Acute. Some families expressed gratitude for the care their loved ones received, emphasizing the staff’s kindness and attentiveness. Conversely, others voiced significant frustrations, particularly regarding communication issues and the perceived lack of empathy from administration. The facility has been described by some as a “joke” due to these shortcomings, while others appreciated the support from individual staff members.
Room for Improvement
Several reviewers highlighted the need for better communication from administrative staff and improvements in meal quality. Issues with understaffing and delays in care were also noted, suggesting that the facility could benefit from enhanced management practices to ensure a higher standard of patient care.
Summary
Richland Post Acute offers a mixed experience for residents and their families. While the dedication of the therapy staff is commendable, challenges with administration, dining, and overall communication have left some families dissatisfied. As families consider options for care, it is important to weigh both the positive interactions with staff and the critical feedback regarding management practices.
