Overview
Resorts At Pooler, located in Pooler, Georgia, offers a variety of services aimed at enhancing the quality of life for its residents, including short-term rehabilitation and long-term care. The facility emphasizes creating a comfortable and supportive environment for those in need of care, whether it be for rehabilitation or ongoing assistance.
Services & Support
Resorts At Pooler provides a range of services, including skilled nursing, rehabilitation, hospice care, respite care, and social worker support. The facility is equipped to cater to the diverse needs of its residents, offering both short-term and long-term care options. Physical therapy is a key component of the rehabilitation services, with individualized treatment plans designed to help residents regain their independence.
Care Approach & Staff
The staff at Resorts At Pooler has received mixed feedback from families. While some reviews highlight the dedication and compassion of certain team members, others express concerns regarding the professionalism and responsiveness of the staff. Instances of inadequate communication, such as difficulty reaching staff by phone and unreturned calls, have been noted. There are also reports of cleanliness issues within the facility, which have raised concerns among families regarding the overall care environment.
Who They Serve
Resorts At Pooler serves a diverse population, including seniors requiring skilled nursing care, rehabilitation, and memory support. The facility aims to accommodate both short-term and long-term residents, providing tailored care to meet individual needs.
Room for Improvement
Several reviews indicate areas for improvement at Resorts At Pooler, particularly concerning staff responsiveness and facility cleanliness. Families have reported challenges in reaching staff by phone, with many calls going unanswered or leading to voicemail. Additionally, concerns about the cleanliness of resident rooms and common areas have been raised, suggesting a need for enhanced attention to hygiene and overall facility maintenance.
What Families Say
Feedback from families varies significantly. Some express gratitude for the attentive care their loved ones received, particularly highlighting the physical therapy services. Others, however, recount distressing experiences related to neglect and poor communication, including issues with room cleanliness and staff interactions. These contrasting perspectives underscore the importance of visiting and being actively involved in the care of loved ones in the facility.
Summary
Resorts At Pooler offers a range of services designed to support seniors in need of rehabilitation and long-term care. While some families commend the physical therapy and dedicated staff, others raise serious concerns about staff responsiveness and facility cleanliness. Prospective residents and their families are encouraged to visit and assess the environment firsthand to ensure it aligns with their expectations for care.