Overview
Quality Life Services – Westmont, located in Johnstown, Pennsylvania, is a skilled nursing facility that also offers personal care and independent living options. The facility provides a range of services, including short-term rehabilitation programs, skilled nursing, and long-term care. The aim is to create a supportive environment that respects individual care needs and preferences.
Services & Support
Quality Life Services – Westmont offers a variety of healthcare solutions designed to enhance recovery and comfort for seniors and their families. Services include skilled nursing, rehabilitation, hospice care, and home health. The facility also features a designated smoking area for residents and guests.
Care Approach & Staff
While some reviews highlight attentive and compassionate care from the personal care staff, others express serious concerns about the nursing staff’s behavior and communication. Instances of staff making fun of patients and neglecting care needs have been reported. Families noted a lack of consistent communication among staff, leading to unmet medical needs and inadequate documentation of patient care.
Who They Serve
Quality Life Services – Westmont serves a diverse population, including residents who require skilled nursing care, rehabilitation, and personal care. The facility accommodates individuals with varying care needs, from short-term rehabilitation to long-term living arrangements.
Levels of Care
The facility provides multiple levels of care, including skilled nursing, personal care, and independent living. This structure is designed to cater to the different needs of residents, whether they require intensive medical support or more independent living arrangements.
Dining & Activities
Quality Life Services – Westmont offers dining options and a range of activities for residents. The activities team organizes events, including live music and social gatherings, aimed at enhancing the resident experience. However, some reviews indicate concerns about the quality of food served.
Room for Improvement
Multiple reviews indicate significant issues with staff behavior and communication, leading to inadequate care for residents. Concerns about cleanliness, responsiveness, and proper medical attention have been raised, suggesting a need for improvement in these areas.
Summary
Quality Life Services – Westmont presents a mixed picture based on user reviews. While some families appreciate the care provided by personal care staff, others report troubling experiences with nursing staff, including poor communication and neglect of patient needs. Families considering this facility should weigh these experiences carefully and remain actively involved in their loved ones’ care.
