Overview
Penfield Place, located in Penfield, New York, offers a range of care options including skilled nursing and rehabilitation services. The facility is designed to provide a comfortable environment for both short-term and long-term residents, prioritizing their well-being and recovery. With a focus on compassionate care, Penfield Place aims to create a positive experience for its residents and their families.
Services & Support
Penfield Place provides a variety of services including physical, occupational, and speech therapies, which are essential for residents recovering from surgeries or managing chronic conditions. The skilled nursing staff is trained to address both acute and chronic health needs, ensuring that residents receive appropriate care tailored to their individual situations. The facility also features a dedicated social worker who assists families with communication and coordination of care.
Care Approach & Staff
The staff at Penfield Place is often described as friendly, compassionate, and attentive. Many reviews highlight the commitment of the nursing staff and therapists to provide high-quality care. The social worker plays a crucial role in advocating for residents and maintaining open lines of communication with families, which is appreciated by many who have utilized their services.
Who They Serve
Penfield Place caters to a diverse population, including those in need of rehabilitation following surgeries, as well as long-term care residents. Families have noted the facility’s ability to handle complex cases, including those requiring skilled nursing care after significant medical events.
Living Options & Amenities
The facility features all private rooms, which contribute to a peaceful and comfortable recovery environment. Residents can enjoy the serene wooded surroundings, which many find calming and conducive to healing. The facility is maintained to ensure cleanliness and comfort for all residents.
Dining & Activities
While some reviews have raised concerns about the quality of food, others have mentioned engaging activities, such as social events that enhance the resident experience. The activities team is noted for creating a welcoming atmosphere that encourages resident participation.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care provided by the staff, while others have raised concerns about certain aspects of the facility, such as cleanliness and communication issues. Positive experiences often highlight the effective rehabilitation services and the dedication of the staff to meet the needs of residents.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding the cleanliness of the facility and the quality of food served. Additionally, some families have reported issues with communication and responsiveness from the staff, suggesting a need for enhanced training and support in these areas.
Summary
Penfield Place offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care and professional staff, there are notable concerns regarding cleanliness and food quality that potential residents and their families may want to consider. Overall, the facility aims to provide a nurturing environment for recovery and long-term care.