Overview
Paul House and Healthcare Center, located in Chicago, Illinois, is a skilled nursing and assisted living community that has been serving the Irving Park area for over 100 years. The facility offers a range of services including 24/7 nursing care, hospice, physical therapy, and rehabilitation. With a commitment to quality care, the center is designed to provide comfort and safety to its residents, with a focus on individualized attention.
Services & Support
Paul House provides various levels of care tailored to meet the unique needs of its residents. Services include assisted living, skilled nursing, and hospice care. The facility also offers physical therapy and rehabilitation services, ensuring that residents receive comprehensive support for their health and well-being.
Care Approach & Staff
The care teams at Paul House are described as kind and compassionate, with several families expressing gratitude for the attention and support provided during difficult times. However, experiences with staff communication have been mixed. While some families reported positive interactions with specific staff members, others noted challenges in reaching nurses and receiving timely responses to their inquiries. This inconsistency suggests that while some staff members are dedicated and attentive, there may be areas for improvement in overall communication.
Who They Serve
Paul House serves a diverse population, including individuals in need of skilled nursing care, rehabilitation, and hospice services. Families have shared experiences of feeling reassured about their loved ones’ care, particularly in instances where the staff has taken the time to understand the individual needs of residents.
Living Options & Amenities
The facility features newly remodeled spaces, creating a pleasant living environment for residents. Families have noted that the community is clean, safe, and well-decorated, contributing to a welcoming atmosphere. However, some reviews indicate concerns about the cleanliness of certain areas, highlighting a need for ongoing attention to maintenance.
What Families Say
Feedback from families is varied. Many express appreciation for the care provided, citing specific staff members who have made a positive impact. However, some families have raised concerns about the professionalism of certain staff and the difficulty in communication. For instance, there are reports of challenges in reaching nursing staff by phone and feelings of being a burden when asking questions. Overall, while many families feel their loved ones are receiving good care, others have had experiences that suggest room for improvement in staff responsiveness and communication.
Room for Improvement
Several reviews indicate that communication can be a significant issue at Paul House. Families have reported difficulties in reaching nursing staff and receiving answers to their questions. Additionally, some concerns were raised about the professionalism of certain staff members, suggesting that there may be inconsistencies in the quality of care and communication provided.
Summary
Paul House and Healthcare Center offers a range of services designed to support the needs of its residents, including skilled nursing, assisted living, and hospice care. While many families appreciate the compassionate care provided by staff, there are notable concerns regarding communication and staff professionalism. As such, families considering Paul House may want to weigh these factors when making decisions about care for their loved ones.
