Overview
Parkville Care Center, located in Hartford, Connecticut, is a skilled nursing facility that offers a range of services including rehabilitation, memory care, and post-acute care. The center is part of the iCare Health Network and aims to provide culturally competent care, particularly for the Hispanic community. Despite its commitment to quality care, feedback from families indicates significant concerns regarding the facility’s conditions and staff responsiveness.
Services & Support
Parkville Care Center provides various services such as skilled nursing, rehabilitation, physical therapy, and memory care. The facility also offers respite care services, catering to families in need of temporary support for their loved ones. However, reviews have raised questions about the quality of care, particularly in terms of staff responsiveness and attentiveness to patients’ needs.
Care Approach & Staff
While the center promotes an inviting and homelike environment, many reviews highlight issues with staff professionalism and training. Families have expressed concerns about the cleanliness of the facility and the timeliness of care provided. Instances of staff being unresponsive to patient calls and a lack of empathy from certain personnel have been noted, leading to frustration among families trying to communicate with their loved ones.
Who They Serve
Parkville Care Center serves a diverse population, with a particular focus on the Hispanic community. The center offers specialized programs to meet the cultural needs of its residents, but families have reported mixed experiences regarding the attentiveness and quality of care provided to their loved ones.
Location & Access
Situated in the historic Parkville neighborhood of Hartford, Parkville Care Center is designed to be accessible to families. However, some reviews indicate challenges in communication, with families often struggling to reach staff members by phone, which adds to the stress of managing care for their loved ones.
What Families Say
Feedback from families is highly varied. Some express gratitude for the care their loved ones receive, noting the kindness of certain staff members, while others describe alarming experiences regarding cleanliness, staff responsiveness, and overall care quality. Issues such as delayed assistance and poor communication have been recurring themes in reviews, leading to a general sense of concern about the facility’s operations.
Room for Improvement
Significant areas for improvement have been identified, particularly concerning staff training, facility cleanliness, and communication with families. Several reviews emphasize the need for better responsiveness from staff and a more compassionate approach from social workers. Families have urged for immediate action to address these issues to enhance the overall care experience at Parkville Care Center.
Summary
In summary, Parkville Care Center offers essential skilled nursing and rehabilitative services in Hartford, Connecticut. While the facility has a commitment to culturally competent care, numerous reviews highlight critical issues regarding cleanliness, staff responsiveness, and communication. Families are encouraged to thoroughly evaluate their options and consider these factors when making care decisions for their loved ones.
