Overview
Park Ridge Nursing and Rehabilitation, located in Jacksonville, Florida, offers a range of rehabilitation and long-term care services. The facility aims to create a nurturing environment for its residents, emphasizing a community approach to individualized care. However, experiences reported by families vary widely, with some highlighting positive interactions with staff while others raise serious concerns about care quality and safety.
Services & Support
At Park Ridge, a multidisciplinary team is dedicated to providing individualized plans of care tailored to meet the specific needs of residents. Services include rehabilitation and social worker support, which assists families in navigating care requirements. The facility promotes an open visitation policy, encouraging family involvement in the care process.
Care Approach & Staff
The facility emphasizes treating both medical issues and the overall mental and physical wellness of residents. While some reviews commend the professionalism and friendliness of the nursing staff, there are significant reports of unprofessional behavior among some team members, leading to concerns about the overall quality of care. Families have noted that staff responsiveness can be inconsistent, impacting the care experience.
Who They Serve
Park Ridge serves individuals requiring short-term rehabilitation as well as those in need of long-term care. The facility aims to create a welcoming atmosphere for all residents, although experiences can differ significantly based on individual circumstances.
Living Options & Amenities
Residents at Park Ridge have access to various amenities, including dining services and activities designed to engage and stimulate. Some reviews note that the food quality can be inconsistent and that there may be delays in meal service.
What Families Say
Feedback from families is mixed. While some express gratitude for the care provided during critical times, others have reported distressing experiences, including issues with missing personal belongings and inadequate attention to residents’ needs. Positive remarks often highlight the clean environment and friendly staff, while negative comments emphasize a lack of compassion and professionalism in some areas.
Room for Improvement
Several reviews indicate areas needing improvement, particularly regarding staff professionalism and the management of personal property. Concerns about the cleanliness of certain areas of the facility and the overall responsiveness of staff have also been raised, suggesting a need for management to address these issues to enhance resident care and family trust.
Summary
Park Ridge Nursing and Rehabilitation offers a range of services aimed at providing comprehensive care for residents. While some families have had positive experiences with the supportive environment and staff, significant concerns regarding care quality, professionalism, and safety have been reported. Families considering this facility should weigh the mixed feedback and assess how it aligns with their loved one’s needs.
