Overview
Our Lady of the Valley, located in Roanoke, Virginia, has been providing compassionate and respectful care to seniors for over 30 years. The facility offers a range of services including assisted living, skilled nursing care, and rehabilitation, with nurses available 24/7. Many families consider Our Lady of the Valley their first choice due to its convenient leasing structure and the attractive lifestyle it promotes for its residents.
Services & Support
The facility offers multiple levels of care, including memory care, skilled nursing, and rehabilitation services. Residents benefit from physical therapy and social worker support, which are integral to their recovery and overall well-being. The activities team organizes various events, ensuring that residents remain engaged and active within the community.
Care Approach & Staff
Reviews highlight the dedication of the staff, with many residents expressing appreciation for the compassionate care they receive. The therapists are noted for their effectiveness, helping residents regain strength and mobility. However, some feedback indicates that staffing levels can be a concern, with reports of delays in medication administration and responsiveness from nursing staff.
Living Options & Amenities
Residents enjoy private rooms that are designed to provide comfort and a sense of home. The facility is noted for its cleanliness and well-maintained environment. The Bistro dining area is also mentioned positively, with many residents praising the food quality.
What Families Say
Families have shared a mix of experiences at Our Lady of the Valley. Some express gratitude for the care their loved ones received, noting improvements in their quality of life and engagement in activities. Others, however, have raised concerns about financial transparency and the responsiveness of staff, particularly during critical times. While many recommend the facility for its positive aspects, there are calls for improvements in management and staffing to ensure consistent care.
Room for Improvement
Several reviews indicate that Our Lady of the Valley could enhance its service by addressing issues related to staffing levels and communication. Some families reported difficulties in receiving timely care and medication for their loved ones, suggesting a need for better management oversight.
Summary
Overall, Our Lady of the Valley offers a range of services aimed at supporting seniors in a caring environment. While many families appreciate the quality of care and the dedication of the staff, there are notable concerns regarding staffing and communication that potential residents and their families should consider.
