Overview
Orchard Creek Skilled Nursing, located in Traverse City, Michigan, offers a range of supportive care services including skilled nursing, assisted living, and rehabilitation. Established in 1995, the facility is designed to provide a home-like environment with 24-hour nursing care and same-day appointments available.
Services & Support
The facility provides various services such as skilled nursing, hospice care, and physical therapy. Residents have access to rehabilitation services aimed at assisting with recovery and improving overall health.
Care Approach & Staff
Reviews indicate a mixed experience with the staff. While some families express appreciation for the caring and accommodating nature of the team, highlighting their compassion during critical times, others report instances of inadequate response to calls for assistance and unprofessional behavior from certain staff members. The presence of therapy animals, such as a puppy, has been positively noted, contributing to a supportive environment.
Dining & Activities
Feedback regarding the dining experience has been varied, with some residents expressing dissatisfaction with the quality of food, noting issues such as poorly prepared meals. However, the facility also offers engaging activities and social interaction opportunities, which are valued by many residents.
What Families Say
Family reviews reflect a range of experiences. While some commend the facility for its impressive and welcoming staff, others recount negative experiences related to staff responsiveness and food quality. Positive comments often emphasize the caring nature of the staff during critical times, particularly in hospice situations.
Room for Improvement
There are notable concerns regarding staff responsiveness and food quality that have been highlighted by several families. Instances of delayed assistance and unsatisfactory meal preparation indicate areas where the facility could enhance its service delivery.
Summary
Orchard Creek Skilled Nursing provides essential services in a supportive environment, though experiences can vary significantly among residents and families. While many appreciate the compassionate care provided by the staff, there are ongoing concerns regarding staff responsiveness and dining quality that potential residents should consider.