Overview
Norwood Crossing, located in Chicago, Illinois, is a senior care community that offers a range of services including assisted living, skilled nursing, rehabilitation, and memory support. The facility aims to enhance the independence and well-being of older adults, providing them with opportunities for a fulfilling lifestyle. Despite its commitment to senior care, feedback from families indicates significant concerns regarding the quality of care and facility conditions.
Services & Support
Norwood Crossing provides various services tailored to senior needs, including skilled nursing, rehabilitation, and memory care for residents with Alzheimer’s and dementia. The community also offers respite care for families needing temporary assistance. While these services are intended to support residents’ health and well-being, reviews suggest that the execution of care may not consistently meet expectations.
Care Approach & Staff
The staff at Norwood Crossing is described as hard-working, with some individuals receiving praise for their compassionate care. However, multiple reviews highlight issues with communication and organization within the facility. Families have reported difficulties in reaching staff for assistance and voiced concerns over the overall cleanliness and maintenance of the environment. The presence of staff who are reportedly rude or unhelpful has also been noted, contributing to a less than satisfactory experience for some residents and their families.
Who They Serve
Norwood Crossing serves a variety of older adults, including those requiring assisted living and skilled nursing care. However, the experiences shared by families indicate that the facility may struggle to meet the needs of residents effectively, particularly those requiring specialized care such as memory support.
Living Options & Amenities
The living conditions at Norwood Crossing have received mixed reviews. While some families appreciate the activities offered and the overall atmosphere, others have reported that the physical facility is poorly maintained, with outdated rooms and cleanliness issues. Concerns about safety and comfort, including reports of theft and inadequate personal care, have been raised by families.
What Families Say
Feedback from families is varied. Some families have expressed disappointment with the facility’s standards, citing issues such as dirty rooms, lack of communication, and inadequate staffing. Others have shared positive experiences with specific staff members who provided good care. Overall, many families recommend caution when considering Norwood Crossing for their loved ones.
Room for Improvement
Multiple reviews indicate that Norwood Crossing has significant areas for improvement, particularly in maintaining cleanliness and ensuring effective communication between staff and families. Issues with room conditions, safety, and staff responsiveness have been highlighted as critical concerns that need addressing to enhance the quality of care provided.
Summary
Norwood Crossing offers a range of senior care services in Chicago, Illinois, but feedback suggests that the facility may not consistently meet the expectations of families seeking quality care for their loved ones. While there are positive aspects, such as some dedicated staff members and engaging activities, significant concerns about cleanliness, communication, and overall care quality have been raised. Families considering this facility should weigh these factors carefully.
