Overview
NHC HealthCare, located in Joplin, Missouri, is a 119-bed post-acute skilled nursing facility dedicated to providing 24-hour care. The center specializes in supporting individuals recovering from strokes, joint replacement surgeries, cardiac procedures, and serious illnesses. With a focus on compassionate care, NHC HealthCare aims to help residents regain independence and improve their quality of life.
Services & Support
NHC HealthCare offers a range of services including skilled nursing, rehabilitation, and memory care. The facility provides personalized care tailored to the unique needs of each resident, ensuring they receive the necessary support for recovery. The nursing team is available around the clock, emphasizing a commitment to patient well-being and comfort.
Care Approach & Staff
The staff at NHC HealthCare has been noted for their attentiveness and patience, particularly in handling residents with complex needs. Families have expressed appreciation for the efforts of the nursing staff, who are described as understanding and skilled in encouraging residents to meet their personal goals. However, some reviews highlight concerns about staffing levels, particularly during weekends and holidays, which may impact the quality of care.
Dining & Activities
Dining options at NHC HealthCare receive mixed feedback. While some residents enjoy the meals, others have raised concerns about the quality and nutritional value, particularly for those with specific dietary needs. The activities department is praised for creating engaging programs that cater to a variety of interests, fostering a sense of community among residents.
What Families Say
Families have shared a range of experiences at NHC HealthCare. Positive comments often highlight the compassionate care provided by the staff and the clean environment. However, there are also negative reports regarding communication challenges and instances of perceived unprofessional behavior from management. Some families have noted that effective communication with the administrative staff is crucial for addressing any concerns.
Room for Improvement
Several reviews indicate areas for improvement, particularly in communication and responsiveness from management. Some families have experienced difficulties in getting timely answers to their inquiries, which can lead to frustration. Additionally, concerns regarding the facility’s cleanliness and maintenance have been raised, suggesting a need for greater attention in these areas.
Summary
NHC HealthCare in Joplin offers a range of services aimed at supporting residents through skilled nursing and rehabilitation. While the facility is commended for its dedicated staff and engaging activities, there are notable concerns regarding communication and staffing levels. Families considering NHC HealthCare may find value in the compassionate care provided, but should also be prepared to advocate for their loved ones to ensure their needs are met.
