Overview
Hillcrest Center, located in Wyncote, Pennsylvania, is a skilled nursing facility that provides a range of services including post-hospital short-term rehabilitation, long-term care, and respite care. The facility also features a secured Memory Support unit dedicated to residents with Alzheimer’s or dementia. Hillcrest Center accepts Medicare, Medicaid, and most private insurances, making it accessible for many families seeking care for their loved ones.
Services & Support
Hillcrest Center offers a variety of care options, including skilled nursing, rehabilitation, and memory care services. The staff is noted for their compassionate and attentive approach, with many families expressing satisfaction with the level of care provided. The facility also emphasizes effective communication with families regarding their loved ones’ progress and needs.
Care Approach & Staff
Families have reported positive experiences with the staff at Hillcrest Center, highlighting their friendliness and willingness to go beyond expectations. Reviews mention the warmth and care provided by the nursing team and certified nursing assistants (CNAs), contributing to a supportive environment for residents. The staff’s commitment to maintaining cleanliness and ensuring a pleasant atmosphere is frequently noted.
Who They Serve
Hillcrest Center serves a diverse population, including individuals in need of short-term rehabilitation, long-term care, and specialized memory support for those with cognitive impairments. The facility aims to create a welcoming environment for both residents and their families.
Living Options & Amenities
The facility is described as clean and well-maintained, with many residents and their families appreciating the overall environment. While most feedback is positive, there have been concerns regarding cleanliness in certain areas, indicating room for improvement in maintenance.
Dining & Activities
Hillcrest Center provides a range of activities designed to engage residents, with many families praising the recreation team. The dining experience has received mixed feedback, with some noting that meals can be served cold at times, but others have enjoyed the food, indicating that the dietary staff takes pride in their offerings.
What Families Say
Overall, families express a high level of satisfaction with the care at Hillcrest Center. Many reviews highlight the effective communication between staff and families, as well as the attentive care provided to residents. However, some concerns regarding cleanliness and administrative processes have been raised, suggesting that while many aspects of care are commendable, there are areas that could benefit from further attention.
Room for Improvement
While many families have praised the quality of care and communication at Hillcrest Center, some reviews have pointed out issues related to cleanliness and the facility’s administrative processes. Specific concerns include the need for improved maintenance in certain areas and the effectiveness of visitor security measures. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Hillcrest Center offers a comprehensive range of skilled nursing and rehabilitation services in Wyncote, Pennsylvania. With a focus on compassionate care and effective communication, the facility strives to create a supportive environment for residents and their families. While there are positive aspects to the care provided, attention to cleanliness and administrative practices could further improve the experience for all involved.
