Overview
Highland Care Center, located in Salt Lake City, Utah, is a skilled nursing and rehabilitation facility that aims to provide comprehensive care to its residents. The center features private rooms and two therapy gyms, and is conveniently situated just minutes away from local hospitals. With a focus on ensuring a comfortable stay, Highland Care Center offers a variety of care levels, from outpatient physical therapy to skilled nursing care.
Services & Support
Highland Care Center provides a range of services designed to support the health and well-being of its residents. These include 24/7 skilled nursing, physical therapy, occupational therapy, and social worker support. The staff is trained to manage care needs, pain, medication, and hygiene, ensuring that residents receive the attention they require. The facility also offers personalized rehabilitation programs tailored to individual recovery goals.
Care Approach & Staff
The care approach at Highland Care Center emphasizes teamwork and communication. Many reviews highlight the dedication of the staff, including nurses and therapists, who are described as caring and professional. However, some feedback indicates that there are inconsistencies in the level of care provided, with concerns about responsiveness and attention to residents’ needs. The management is noted for their efforts to hire compassionate staff, but there are calls for improvements in organization and communication.
Who They Serve
Highland Care Center serves a diverse population, including individuals requiring short-term rehabilitation and those needing long-term skilled nursing care. The facility accommodates residents with various medical needs, and its outpatient therapy services are designed to assist individuals recovering from surgery or illness.
Dining & Activities
The dining experience at Highland Care Center has received mixed reviews. While some residents appreciate the quality of the food, there are concerns about meal temperatures and portion sizes. Activities are offered to engage residents, though the overall organization of these programs has been questioned.
What Families Say
Feedback from families is varied. Many express gratitude for the compassionate care their loved ones receive, particularly from certain staff members. However, some families report serious concerns about the quality of care, including neglect and poor communication. Positive experiences are often contrasted with negative ones, indicating a need for improvement in consistency across the board.
Room for Improvement
Several reviews point to areas needing improvement, particularly regarding staff responsiveness and the organization of care services. There are mentions of delays in assistance and issues with cleanliness, which have raised concerns among families about the overall quality of care.
Summary
Highland Care Center offers a range of nursing and rehabilitation services in a facility that aims to provide a supportive environment for its residents. While many families appreciate the care provided by dedicated staff members, there are significant concerns about consistency and communication that prospective residents and their families should consider.
