Overview
Harborview Decatur, located in Decatur, Georgia, is a skilled nursing facility that offers a range of services including rehabilitation, respite care, and social worker support. The facility aims to provide personalized care and maintain a positive environment for its residents. However, reviews indicate significant concerns regarding staff professionalism and overall care quality.
Services & Support
Harborview Decatur provides a variety of services tailored to meet the needs of its residents. These include skilled nursing, rehabilitation, and respite care. The facility emphasizes the importance of communication and personalized care to enhance the recovery process. However, some families have reported difficulties in receiving timely responses from staff and challenges in the admission process.
Care Approach & Staff
The care approach at Harborview Decatur involves a commitment to building strong relationships with residents and their families. While some staff members have been praised for their attentiveness and kindness, several reviews highlight issues with unprofessional behavior among certain employees. Instances of inadequate communication and lack of responsiveness have been noted, raising concerns about the overall management and staff conduct.
Who They Serve
Harborview Decatur serves a diverse population, including veterans and individuals needing rehabilitation after surgery or illness. The facility caters to both short-term and long-term care needs, offering a supportive environment aimed at helping residents regain their independence.
Levels of Care
The facility offers various levels of care, including skilled nursing, rehabilitation, and respite care. However, feedback from families indicates that the quality of care may vary, with some residents experiencing delays in assistance and inadequate attention to their needs.
Living Options & Amenities
Residents at Harborview Decatur have access to basic amenities designed to support their comfort and recovery. However, concerns have been raised about cleanliness and maintenance within the facility, with reports of sticky floors and insufficient air flow affecting the living environment.
Dining & Activities
Dining options at Harborview Decatur include meals served in the dining room or in residents’ rooms. While some reviews mention that meals are provided regularly, there are complaints regarding food temperature and quality. The facility offers various activities aimed at engaging residents, although the effectiveness of these programs has been called into question by some families.
What Families Say
Feedback from families is mixed. While some express gratitude for the care provided by specific staff members, others report serious concerns about the overall quality of care, communication issues, and staff professionalism. Instances of neglect and inadequate response times have led to significant dissatisfaction among families.
Room for Improvement
There are notable areas for improvement at Harborview Decatur, particularly regarding staff professionalism and communication. Several reviews emphasize the need for better training and oversight to ensure that residents receive the level of care they deserve. Families have expressed concerns about cleanliness, responsiveness, and overall management practices.
Summary
Harborview Decatur offers a range of skilled nursing and rehabilitation services in Decatur, Georgia. While the facility has received some positive feedback regarding specific staff members and the overall environment, significant concerns about staff professionalism, communication, and care quality persist. Families considering Harborview Decatur for their loved ones should weigh these factors carefully based on the experiences shared by others.
