Overview
Exceptional Living Centers, located in Lexington, Kentucky, provides a spectrum of senior living and care services, ranging from independent living to skilled nursing. Their mission focuses on enhancing the lives of individuals through compassionate and personalized care. With a commitment to meeting the unique needs of each resident, Exceptional Living Centers aims to create a warm and welcoming environment where every moment matters.
Services & Support
The facility offers a variety of services tailored to different levels of care, including short-term rehabilitation and long-term support. Their skilled nursing services include 24/7 nursing support, which is essential for individuals with complex medical needs. The center emphasizes collaborative care, working closely with residents and their families to develop customized care plans that promote independence and well-being.
Care Approach & Staff
The staff at Exceptional Living Centers are generally described as friendly and caring, with a focus on providing attentive care to residents. However, there are noted concerns regarding staffing levels, as some families have expressed that their loved ones occasionally experience delays in receiving assistance due to insufficient staff. Despite this, many reviews highlight the dedication and compassion of the nursing team.
Who They Serve
Exceptional Living Centers caters to a diverse group of seniors, including those requiring independent living, skilled nursing, and rehabilitation services. Families appreciate the personalized attention given to residents, which is particularly important for individuals with chronic conditions or those in need of short-term rehabilitation.
Location & Access
Situated in Lexington, Kentucky, Exceptional Living Centers is part of a broader network of communities across Kentucky, Indiana, Ohio, and Tennessee. This geographical reach allows them to serve a wide range of families and residents.
What Families Say
Family feedback emphasizes the friendly nature of the staff and the quality of the food, which many describe as reminiscent of home cooking. However, there are significant concerns regarding communication with the administrative team, with multiple reviews noting difficulties in reaching staff for transportation arrangements and other inquiries. This lack of responsiveness has led to frustration among families trying to advocate for their loved ones.
Room for Improvement
While many families express satisfaction with the care provided, there are consistent reports of challenges related to communication and staffing levels. Some families have experienced delays in assistance for their loved ones, indicating a need for improved responsiveness from the administrative team.
Summary
Exceptional Living Centers in Lexington, Kentucky, aims to provide high-quality, compassionate care across various levels of senior living. While families appreciate the friendly staff and customized care plans, there are notable concerns regarding communication and staffing that could be addressed to enhance the overall experience for residents and their families.
