Overview
Emerald Care Center Tulsa, located in Tulsa, Oklahoma, offers skilled nursing and rehabilitation services aimed at supporting patients’ recovery and long-term care needs. The facility emphasizes the importance of compassionate care, with a staff that includes seasoned professionals who have been with the center for many years. They provide a range of services designed to assist residents in regaining their independence after medical events such as surgeries or illnesses.
Services & Support
Emerald Care Center provides a variety of rehabilitation programs tailored to the individual needs of residents. These programs include physical therapy and home health services, ensuring that patients receive the necessary support for their recovery. The center also emphasizes continuous medical attention, with a physician available on-site throughout the week and on-call during weekends.
Care Approach & Staff
The staff at Emerald Care Center is described as dedicated and compassionate, with many team members having extensive experience in the field. However, some reviews indicate concerns about staffing levels and management responsiveness. While some families have noted improvements in customer service and communication, others have reported issues with staff attentiveness and care quality, particularly during weekends.
Who They Serve
Emerald Care Center serves individuals requiring skilled nursing care and those in need of rehabilitation following medical procedures or health incidents. The facility aims to provide both short-term and long-term care options, catering to a diverse population of residents.
Living Options & Amenities
The center offers spacious private rooms and various amenities designed to enhance the quality of life for residents. These include gourmet dining with personalized menus and outdoor patio areas for fresh air. However, there have been mixed reviews regarding the cleanliness and upkeep of the living spaces, with some families expressing dissatisfaction with room conditions.
What Families Say
Feedback from families is varied. Some express gratitude for specific staff members who have provided exceptional support and care. Others, however, have raised serious concerns about the quality of care, citing instances of neglect and inadequate staff responsiveness. Complaints include reports of residents left in unsanitary conditions and challenges in communication with management.
Room for Improvement
Emerald Care Center has received feedback indicating areas that require attention, particularly in staffing levels and management responsiveness. Several families have reported difficulties in reaching staff by phone and concerns regarding the cleanliness of the facility. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Emerald Care Center Tulsa offers skilled nursing and rehabilitation services in Tulsa, Oklahoma, with a focus on patient-centered care. While many families appreciate the dedication of certain staff members and the array of rehabilitation services available, concerns regarding staffing levels, management communication, and facility cleanliness have been noted. Families considering this facility should weigh both the positive aspects and the areas needing improvement.
