Overview
Elderwood at Williamsville, located in Williamsville, New York, is a 200-bed community offering skilled nursing, long-term care, and subacute rehabilitation services. The facility is designed to support individuals through various life transitions, providing care that includes memory care and rehabilitation. It also features WNY’s only non-hospital-based ventilator unit, staffed by respiratory therapists and trained nurses.
Services & Support
Elderwood at Williamsville provides a range of services including skilled nursing, long-term care, memory care, and rehabilitation. The rehabilitation programs are personalized and include orthopedic, cardiac, and post-surgical rehab, with physical, occupational, and speech therapy available. However, many reviews indicate significant concerns over the quality of care, particularly regarding staff responsiveness and overall management.
Care Approach & Staff
The facility aims to create a safe and comfortable environment for residents. Despite this intention, multiple reviews highlight issues with staffing levels and management. Families have reported long wait times for assistance, with call buttons often going unanswered for extended periods. The lack of consistent staff presence has raised concerns about the dignity and care provided to residents, particularly those with more complex needs.
Who They Serve
Elderwood at Williamsville serves a diverse population, including elderly individuals requiring skilled nursing and memory care. The facility offers respite care for short-term stays, but families have expressed dissatisfaction with the care received, citing neglect and inadequate supervision.
Levels of Care
The facility offers several levels of care, including skilled nursing, long-term care, and rehabilitation services. However, reviews suggest that the execution of these services may not meet the expected standards, with reports of residents experiencing a lack of basic care and oversight.
Room for Improvement
Numerous reviews indicate that there are significant areas needing improvement at Elderwood at Williamsville. Common themes include understaffing, poor management communication, and inadequate responses to residents’ needs. Families have expressed concerns over the treatment of residents, emphasizing the importance of dignity and respect in care.
What Families Say
Feedback from families has been mixed, with some expressing gratitude for the compassionate care their loved ones received, while others report severe dissatisfaction. Positive experiences often highlight specific staff members, but many reviews overwhelmingly point to systemic issues that compromise the quality of care. Families have warned others against placing their loved ones in this facility due to the numerous complaints about neglect and poor treatment.
Summary
Elderwood at Williamsville presents itself as a comprehensive care facility, yet the experiences shared by families suggest a concerning trend of inadequate care and management issues. While some staff members are noted for their compassion, the overarching sentiment indicates a need for significant improvements in staffing, responsiveness, and overall care quality. Families considering this facility should weigh these insights carefully.
