Overview
Elderwood at Lancaster, located in Lancaster, New York, is a senior care facility that provides long-term care and short-term rehabilitation services. The facility aims to offer a supportive environment for its residents, including specialized programs like the Seasons Memory Care for individuals with dementia. Despite its focus on quality care, numerous reviews highlight significant concerns regarding the level of service and overall conditions within the facility.
Services & Support
Elderwood at Lancaster offers a range of services including skilled nursing, rehabilitation, and memory care. The facility features a comprehensive subacute rehabilitation department that provides physical, occupational, and speech therapy. However, feedback from families indicates that the execution of these services can be inconsistent, with reports of neglect and insufficient staff to meet residents’ needs effectively.
Care Approach & Staff
While the facility is designed to create a comfortable environment, many reviewers express dissatisfaction with the staff’s responsiveness and professionalism. Instances of neglect, such as residents being left in soiled clothing and delays in responding to call buttons, have been frequently reported. Families have noted that communication between staff and families is often poor, leading to frustration and concerns about the care provided.
Who They Serve
Elderwood at Lancaster serves a diverse population, including long-term residents, those requiring skilled nursing care, and individuals in need of rehabilitation services after surgery. The facility caters to residents with specific needs, such as dementia care, but families have raised concerns about the adequacy of care for all types of residents, particularly those needing more intensive support.
Levels of Care
The facility offers various levels of care, including skilled nursing and rehabilitation services. However, reviews suggest that the quality of care may not meet the expectations set by the facility’s claims. Families have reported experiences of neglect and inadequate assistance, particularly in urgent situations, which raises concerns about the effectiveness of the care provided.
Room for Improvement
Many reviews point to significant issues within the facility, including staff shortages, poor communication, and inadequate hygiene standards. Families have expressed that residents often experience delays in receiving assistance, leading to distressing situations. This highlights a critical need for improved staffing levels and better training for staff to ensure that all residents receive the care and attention they deserve.
What Families Say
Feedback from families is overwhelmingly negative, with multiple accounts of neglect and poor conditions. Reports of residents being left in soiled clothing for extended periods and inadequate staff responses to emergencies have raised serious concerns. While some staff members have been described positively, the overall sentiment indicates that many families feel compelled to closely monitor their loved ones’ care to ensure their well-being.
Summary
Elderwood at Lancaster presents itself as a community-focused senior care facility, yet numerous reviews reveal troubling patterns of neglect and insufficient care. Families have reported serious issues regarding hygiene, staff responsiveness, and overall communication. While the facility offers various services, potential residents and their families may want to consider these concerns when evaluating care options.