Overview
Eddy Heritage House Nursing & Rehabilitation Center, located in Troy, New York, offers a range of services including skilled nursing, rehabilitation, and hospice care. The facility is part of St. Peter’s Health Partners, a non-profit health system.
Services & Support
The center provides skilled nursing and rehabilitation services, catering to residents with various needs, including memory care. However, reviews indicate significant concerns regarding the quality and consistency of care, particularly in the rehabilitation unit.
Care Approach & Staff
While some reviews highlight the presence of caring nurses, there are numerous accounts of inadequate staffing levels which have led to delayed responses to resident needs. Instances of residents waiting long periods for assistance after using their call lights have been reported, raising concerns about the responsiveness of the staff.
Who They Serve
Eddy Heritage House serves individuals requiring skilled nursing care, rehabilitation, and those in need of hospice services. However, feedback suggests that the facility may not be suitable for all residents, particularly those requiring more attentive care.
Living Options & Amenities
The facility features spacious courtyards and themed dining areas, including a 1950s-style diner. Each resident floor has its own inviting dining room, which aims to create a home-like atmosphere. However, some reviews express that the living spaces may not always be maintained to the expected standards.
Dining & Activities
Residents have access to engaging activities, and dining is structured to provide a pleasant experience, with meals served by staff in a communal setting. Despite these offerings, some reviews indicate that overall engagement may vary significantly.
What Families Say
Families have expressed a range of experiences at Eddy Heritage House. Positive remarks mention the clean environment and engaging activities, while negative feedback points to serious issues such as inadequate care and poor communication with family members. Many families feel frustrated with the level of service and responsiveness.
Room for Improvement
There are clear areas for improvement, particularly with staffing levels and communication. Families have reported feelings of frustration due to delayed responses to call lights and a lack of adherence to care policies.
Summary
Eddy Heritage House Nursing & Rehabilitation Center offers various services for skilled nursing and rehabilitation, but families have raised significant concerns regarding care quality and staff responsiveness. While some aspects of the facility are appreciated, potential residents and their families may want to weigh the mixed reviews carefully.
