Overview
Doctors Community Rehabilitation and Patient Care Center, located in Lanham, Maryland, is a state-of-the-art facility that opened in August 2015. This center is a collaboration between Genesis HealthCare and Doctors Community Hospital, replacing the previous Magnolia Center. It specializes in rehabilitation and patient care, aiming to provide quality services to its residents.
Services & Support
The center offers a range of services focused on rehabilitation, including physical therapy and skilled nursing care. Reviews indicate that the staff is generally friendly and accommodating, contributing to a supportive environment for residents. However, experiences can vary significantly, with some families expressing concerns regarding the quality of care and communication from staff.
Care Approach & Staff
Feedback highlights a mix of experiences with staff professionalism and attentiveness. While some visitors report friendly and compassionate nurses, others describe negative interactions with staff, particularly regarding communication and accountability. This discrepancy suggests that while many staff members are dedicated to providing quality care, there may be inconsistencies in training or management that affect overall service delivery.
Who They Serve
Doctors Community Rehabilitation and Patient Care Center serves individuals in need of rehabilitation services, including those recovering from surgery or illness. Families visiting loved ones have shared positive experiences regarding the recovery of their relatives, although there are contrasting accounts of dissatisfaction with care quality.
Living Options & Amenities
The facility is noted for being clean and well-maintained, with a modern approach to visitor check-in that enhances accessibility. However, some reviews mention issues with room cleanliness and maintenance, which have raised concerns among families regarding the overall environment for residents.
What Families Say
Many families appreciate the friendly demeanor of the staff and the clean facility. Positive comments often focus on the effective rehabilitation services and the supportive atmosphere. Conversely, several reviews express significant dissatisfaction, particularly regarding communication and care provided to residents. Some families have reported serious concerns, including inadequate attention to hygiene and responsiveness to care needs.
Room for Improvement
There are notable areas for improvement, particularly in staff communication and responsiveness to resident needs. Some families have reported instances of neglect and unprofessional behavior, which have impacted their overall experience. Addressing these issues may enhance the quality of care and family satisfaction.
Summary
Doctors Community Rehabilitation and Patient Care Center offers a modern facility with a focus on rehabilitation services. While many families report positive experiences with the care provided, there are significant concerns regarding communication and staff professionalism that need to be addressed. Families considering this facility may want to weigh the positive feedback against the criticisms to make an informed decision.