Overview
Complete Care at Multi-Medical Center, located in Towson, Maryland, aims to foster strong relationships between residents and staff, emphasizing a family-like environment. The facility highlights its commitment to providing high-quality services and compassionate care daily.
Services & Support
The center offers a range of services, including rehabilitation and long-term care programs. Residents have access to physical therapy and social worker support, which are integral to their recovery and well-being. However, some reviews indicate that the level of care can be inconsistent, with concerns about medication administration and patient monitoring.
Care Approach & Staff
While some family members appreciate the attentiveness of certain staff members, others have reported significant issues regarding communication and patient care. There are mentions of staff being courteous and friendly, but also serious concerns about nurses not checking on patients regularly, leading to distressing situations for residents.
Who They Serve
The facility accommodates a variety of patients, including those requiring rehabilitation and long-term care. Reviews suggest that families should remain actively involved and consider visiting frequently to ensure their loved ones receive adequate attention and care.
Levels of Care
Complete Care at Multi-Medical Center provides skilled nursing care and rehabilitation services. Feedback indicates that while the facility offers these services, the execution may not always meet the expectations of families, particularly in terms of communication and timely care.
Living Options & Amenities
The facility features rooms that some visitors have described as nice, with common areas for social activities. However, concerns about cleanliness and maintenance have been noted, with reports of plumbing issues and unkempt conditions in certain areas.
Dining & Activities
Residents have the opportunity to engage in various activities, with some families noting that their loved ones enjoyed the meals provided. However, the overall satisfaction with dining experiences can vary, as some reviews highlight issues with meal service and dietary needs not being met.
What Families Say
Family feedback is mixed. While some express gratitude for the compassionate care from specific staff members, others raise alarms about the general quality of care, with reports of neglect and inadequate communication. Families emphasize the importance of having someone present to advocate for their loved ones.
Room for Improvement
There are recurring themes in reviews regarding the need for better communication among staff and with families. Additionally, concerns about cleanliness and patient monitoring have been highlighted, suggesting that improvements are necessary to enhance the overall care experience.
Summary
Complete Care at Multi-Medical Center offers rehabilitation and long-term care in Towson, Maryland, with a focus on creating a supportive environment. However, families should be aware of the varying levels of care and communication reported by others. Regular visits and active involvement in care may be beneficial for ensuring that residents receive the attention they need.
