Overview
Complete Care at Heritage, located in Baltimore, Maryland, is dedicated to building strong relationships with residents and staff. The facility emphasizes a hands-on approach from leadership to foster a family-like environment. Their mission is to improve the lives of those they serve through compassionate care and high-quality services.
Services & Support
Complete Care at Heritage offers a variety of services, including rehabilitation, occupational therapy, and social worker support. Their comprehensive rehabilitation programs are designed to cater to the unique needs of each resident, ensuring they receive the best possible care during their recovery.
Care Approach & Staff
The staff at Complete Care at Heritage are noted for their kindness and attentiveness. Many reviews highlight the courteous nature of the team, including nurses and aides, who are described as welcoming and responsive to residents’ needs. Families feel reassured knowing their loved ones are cared for by a dedicated team that consistently demonstrates compassion and diligence.
Living Options & Amenities
The facility is well-maintained, with a clean and inviting atmosphere. Many visitors have commented on the cleanliness and pleasant decor of the space, which contributes to a positive experience for both residents and their families. The environment is designed to promote comfort and well-being.
Dining & Activities
While the facility provides various activities for residents, some families have expressed a desire for improved food options that cater to the dietary needs and preferences of residents. Suggestions have included offering healthier choices and more variety to enhance the dining experience.
Clinical Services & Rehab
Complete Care at Heritage has received positive feedback regarding its rehabilitation services, particularly physical and occupational therapy. Families have noted significant improvements in their loved ones’ mobility and overall health as a result of the dedicated therapy staff.
What Families Say
Overall, families appreciate the care and attention their loved ones receive at Complete Care at Heritage. Many reviews reflect satisfaction with the staff’s responsiveness and the facility’s cleanliness. However, there are also concerns regarding privacy and the adequacy of accommodations for residents with specific health needs.
Room for Improvement
Some families have raised concerns about privacy issues and the adequacy of room arrangements, particularly for residents with health complications. There is also a request for enhanced dining options to better meet the nutritional needs of residents.
Summary
Complete Care at Heritage in Baltimore, Maryland, is committed to providing compassionate care and high-quality rehabilitation services. With a focus on building strong relationships, the facility offers a clean and welcoming environment, although there are areas for improvement regarding dining options and room accommodations. Families generally express confidence in the staff’s dedication to their loved ones’ well-being.
