Overview
Cherry Brook Health Care Center, located in Canton, Connecticut, provides a range of senior living care options, emphasizing compassionate and high-quality support for its residents. As a not-for-profit member of the New Horizons family, Cherry Brook is dedicated to improving the quality of life for its residents through dignified care and a supportive environment. The facility offers a continuum of care that includes rehabilitation, hospice, memory care, and respite services.
Services & Support
Cherry Brook Health Care Center offers a variety of services to meet the needs of its residents. These include short-term and long-term rehabilitation, hospice care, and memory care. The facility aims to create a nurturing atmosphere where residents feel like family. Many reviewers noted the exceptional care provided by the staff, highlighting their compassion and commitment to resident well-being.
Care Approach & Staff
The staff at Cherry Brook is described as kind, caring, and compassionate by many families. They strive to provide attentive care, although some reviews indicate challenges related to understaffing, which can impact the level of support residents receive. While many families express gratitude for the staff’s dedication, there are concerns about response times to call buttons and the overall staffing levels during peak times.
Levels of Care
Cherry Brook offers various levels of care tailored to the needs of its residents, including rehabilitation services for those recovering from surgeries or illnesses, memory care for residents with cognitive impairments, and hospice care for those in need of end-of-life support. This comprehensive approach is designed to cater to the diverse needs of seniors.
Dining & Activities
The dining experience at Cherry Brook has received mixed reviews. While some residents appreciate the friendly atmosphere and interactions with staff, others have raised concerns about the quality and accuracy of meals served. Activities provided by the staff aim to engage residents and promote social interaction, although some families feel there is room for improvement in this area.
What Families Say
Reviews of Cherry Brook Health Care Center are varied. Many families express satisfaction with the care their loved ones receive, praising the facility’s cleanliness and the staff’s attentiveness. However, there are significant concerns regarding understaffing and the impact it has on patient care, particularly in responding to needs promptly. Some families have shared distressing experiences related to inadequate assistance for residents who require help with basic needs, such as using the bathroom.
Room for Improvement
While many families commend the compassionate care provided by the staff, several reviews highlight issues with understaffing that can lead to delayed responses to residents’ needs. There are also concerns regarding the dining experience, with some meals being deemed inedible or incorrect. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Cherry Brook Health Care Center in Canton, Connecticut, is committed to providing compassionate care and a supportive environment for seniors. While many families appreciate the dedication of the staff and the quality of care, challenges related to staffing levels and dining quality have been noted. Overall, Cherry Brook strives to be a nurturing place for residents, focusing on their comfort and well-being.