Overview
Charleston Healthcare Center, located in Charleston, West Virginia, is a skilled nursing facility that provides both short- and long-term rehabilitation and therapy services. The center focuses on the emotional and physical well-being of its residents, aiming to create a supportive environment for guests and their families. The facility offers a variety of activities, including arts and crafts, bingo, and holiday gatherings, which help foster a sense of community among residents.
Services & Support
Charleston Healthcare Center offers skilled nursing and physical therapy, emphasizing the importance of customized care plans tailored to each individual’s needs. The staff is committed to involving families in the care planning process to ensure that residents receive appropriate attention and treatment based on their medical history and personal preferences.
Dining & Activities
The facility hosts various activities designed to engage residents, such as live music and food-related events. However, reviews indicate that the quality of food has been a concern, with some residents reporting that meals are often cold, late, and not meeting dietary requirements. There have also been complaints regarding portion sizes and overall meal quality.
Care Approach & Staff
While many reviews highlight the friendliness and helpfulness of the staff, there are significant concerns regarding staffing levels. Some residents have experienced delays in receiving assistance, particularly during busy times. Instances of miscommunication and inadequate staffing have been noted, which can impact the quality of care provided.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, particularly in rehabilitation scenarios, while others report serious issues, including lack of communication, inadequate food quality, and concerns about personal items going missing. Overall, while there are positive experiences shared, many families have voiced significant concerns that could affect their recommendations.
Room for Improvement
Several reviews indicate a need for improvement in various areas, including staffing adequacy, food quality, and communication. Families have reported difficulties in reaching the business office and have expressed frustration with the handling of medications and personal items. Addressing these concerns may enhance the overall experience for residents and their families.
