Overview
Castle Hills Rehabilitation and Care Center, located in San Antonio, Texas, offers a variety of services aimed at supporting individuals in need of rehabilitation and skilled nursing care. The facility has undergone recent changes in ownership, which some families have noted positively, highlighting improvements in the atmosphere and care quality.
Services & Support
Castle Hills provides a comprehensive range of services including skilled nursing, rehabilitation, hospice care, and respite stays. The facility also offers in-house physical therapy and dialysis services, ensuring that residents have access to essential medical support without needing to travel off-site. Families have appreciated the presence of social workers who assist with navigating complex processes such as Medicaid.
Care Approach & Staff
The staff at Castle Hills has received mixed feedback from families. Many have praised the kindness and dedication of the nursing team and caregivers, noting their commitment to resident comfort and well-being. Reviews highlight the positive interactions between staff and residents, particularly in the physical therapy department, where therapists are described as encouraging and attentive. However, there have also been serious concerns raised regarding the quality of care, particularly in instances of neglect.
Who They Serve
Castle Hills serves a diverse population, including those requiring short-term rehabilitation following hospital stays, long-term skilled nursing care, and hospice services. The facility is designed to accommodate individuals with varying needs, including those requiring specialized medical attention.
Living Options & Amenities
The facility features updated interiors and maintains a clean environment, which families have noted positively. Residents have access to various activities and dining options, contributing to a more engaging living experience. Despite some concerns about room conditions during specific instances, many reviews indicate a generally pleasant atmosphere.
What Families Say
Feedback from families reflects a broad spectrum of experiences. Many express gratitude for the attentive care provided by the staff, particularly during physical therapy sessions. However, there are significant concerns regarding the handling of medical care and communication with families, particularly in instances of neglect and lack of responsiveness from the facility. Families emphasize the importance of frequent visits and advocacy for their loved ones to ensure proper care.
Room for Improvement
There have been serious allegations regarding neglect and inadequate care, including documentation failures and concerns about staff responsiveness. Some families reported unsanitary conditions and insufficient medical attention for their loved ones. These issues highlight the need for ongoing oversight and improvement in care practices at the facility.
Summary
Castle Hills Rehabilitation and Care Center presents a mixed profile, with some families appreciating the caring staff and supportive environment, while others raise serious concerns about neglect and inadequate medical attention. As the facility continues to transition under new ownership, there is hope for improvements in care quality and family communication. Families considering this facility should remain engaged and proactive in their loved one’s care.
