Overview
Caring Heights Community Care and Rehabilitation Center, located in Coraopolis, Pennsylvania, offers a range of services including short-term rehabilitation, skilled nursing, and custodial care. The facility emphasizes personalized care, with a focus on creating lasting relationships between staff and residents. The center aims to provide a home-like atmosphere to its residents, encouraging social engagement and wellness.
Services & Support
Caring Heights provides various services tailored to the needs of its residents. These include skilled nursing care, rehabilitation services, and custodial living. The Nursing and Therapy Departments work collaboratively to develop individualized care plans. However, feedback from families indicates significant concerns regarding the responsiveness of staff and the overall quality of care.
Care Approach & Staff
The care approach at Caring Heights is intended to be compassionate and personalized. While some staff members are described as attentive and friendly, numerous reviews highlight issues with staff responsiveness, particularly in relation to call button responses and medication administration. Families have reported long wait times for assistance, with some residents left waiting for hours.
Who They Serve
Caring Heights serves seniors in need of rehabilitation and long-term care. The facility aims to cater to individuals requiring both skilled nursing and custodial support, creating an environment that is intended to feel like home.
Living Options & Amenities
The community is designed to promote a home-like atmosphere, featuring plants, gardens, and pets as part of the daily living environment. Activities are organized to encourage social engagement among residents, though the effectiveness and execution of these programs have been questioned by families.
Dining & Activities
Caring Heights offers dining services as part of its care. However, some reviews express dissatisfaction with the quality of food provided. The facility also organizes group activities and outings, which are essential for resident engagement and well-being.
What Families Say
Feedback from families reveals a mixed experience at Caring Heights. While some visits have been described positively, many reviews express deep concern about the level of care, staff attitudes, and the overall environment. Instances of neglect, such as unanswered call lights and inadequate assistance, have been reported frequently. Families have noted that their loved ones often experienced delays in receiving help and medications.
Room for Improvement
Numerous reviews indicate a need for improvement in staff responsiveness and communication. Families have reported long wait times for assistance and concerns about the cleanliness and upkeep of the facility. Additionally, the handling of personal belongings and medications has been criticized, suggesting a lack of attention to detail and care.
Summary
Caring Heights Community Care and Rehabilitation Center aims to provide quality care in a supportive environment. However, consistent feedback points to significant challenges regarding staff responsiveness and care quality. Families considering this facility should weigh the reported experiences carefully and seek to gather more information about the current state of care.