Overview
Brush Hill Care Center, located in Milton, Massachusetts, is dedicated to enhancing the lives of its patients and their families through personalized care. Under new ownership, the facility aims to provide world-class services with a focus on individualized attention. Brush Hill Care Center is equipped to offer comprehensive health care, including 24-hour skilled nursing and rehabilitation programs for both seniors and younger adults.
Services & Support
The center offers a range of services, including skilled nursing care, memory care, and rehabilitation programs. Residents can engage in various activities, such as Bingo, karaoke, and exercise classes, which are designed to promote physical and mental well-being. The facility also features a hair salon and a mini golf course, adding recreational options for residents.
Care Approach & Staff
While some families have praised the dedication of the staff, others have raised concerns about the professionalism and communication of certain team members. The management is reportedly focused on building relationships of care and trust, although there have been reports of inadequate responses to serious incidents involving residents. The commitment to individualized care is highlighted, with staff striving to understand each resident’s unique needs.
Who They Serve
Brush Hill Care Center caters to a diverse population, including senior adults who require 24-hour skilled nursing care and younger adults in need of cognitive and rehabilitation programs. The facility aims to create a comfortable and homely atmosphere for all its residents.
Living Options & Amenities
The facility features spacious accommodations and a variety of amenities, including a renovated gym for physical therapy, entertainment options, and organized activities. Residents have access to a clean and inviting environment, which many families have noted contributes positively to their loved ones’ experiences.
What Families Say
Feedback from families is mixed. While some express gratitude for the compassionate care and engaging activities provided, others have shared distressing experiences regarding the treatment of their loved ones. Reports of inadequate responses to injuries and poor communication have raised concerns among families. However, there are also testimonials highlighting the facility’s cleanliness and the dedication of certain staff members.
Room for Improvement
There are noted areas for improvement, particularly regarding staff communication and professionalism. Some families have reported negative interactions with staff members, which suggests a need for enhanced training and management oversight to ensure a consistently positive experience for residents and their families.
Summary
Brush Hill Care Center offers a range of services for seniors and younger adults, with a focus on personalized care and rehabilitation. While many families appreciate the engaging activities and clean environment, there are significant concerns regarding staff professionalism and communication. Families considering this facility are encouraged to weigh both the positive experiences and the reported issues as they make their decision.