Overview
Bay Shores Senior Care & Rehab Center, located in Bay City, Michigan, provides both short-term rehabilitation and long-term care services. The facility is part of the NexCare WellBridge Senior Living network, aiming to offer a supportive environment for residents. While some families appreciate the cleanliness and activities, others have raised serious concerns about the quality of care provided.
Services & Support
Bay Shores offers a range of services, including physical, occupational, and speech therapy available seven days a week. The facility aims to support residents in their recovery and daily living needs. However, feedback from families indicates significant inconsistencies in the delivery of these services, with some reporting that therapy sessions were missed or inadequately provided.
Care Approach & Staff
The care approach at Bay Shores has received mixed reviews. While some families commend the caring nature of certain staff members, others have expressed concerns about neglect and inadequate attention to residents’ needs. Reports of staff discussing residents inappropriately and failing to respond promptly to call buttons have raised questions about the overall care environment.
Who They Serve
Bay Shores serves individuals requiring rehabilitation following medical events such as strokes or surgeries, as well as those needing long-term care. The facility caters to residents with varying levels of assistance needs, but experiences have shown that those requiring extensive help may not receive adequate support.
Levels of Care
The center provides both short-term rehabilitation and long-term care options. It is equipped to assist residents with daily activities and rehabilitation therapy, although feedback indicates that the level of care can vary significantly based on staffing and management practices.
Dining & Activities
Dining services at Bay Shores include restaurant-style meals. However, several reviews highlight issues with meal delivery, such as food being inaccessible or improperly prepared for residents with specific needs. Activities are offered to engage residents, but the effectiveness and frequency of these activities may depend on staff availability and involvement.
What Families Say
Families have shared a broad range of experiences at Bay Shores. While some express satisfaction with the cleanliness and certain staff members’ attentiveness, others report serious concerns about neglect and inadequate care. Instances of residents developing infections due to lack of proper hygiene and care have been particularly alarming to families. Positive feedback does exist, with some families appreciating the efforts of the therapy team and the overall environment.
Room for Improvement
Many families have noted a need for improvement in staffing levels and training. Concerns about the responsiveness of staff to residents’ needs and the overall consistency of care have been highlighted. Addressing these issues could enhance the quality of life for residents at Bay Shores.
Summary
Bay Shores Senior Care & Rehab Center in Bay City, Michigan, offers essential rehabilitation and long-term care services. While some families commend the facility for its cleanliness and certain caring staff members, significant concerns about neglect and inconsistent care practices have been raised. Prospective residents and their families are encouraged to thoroughly evaluate the facility and consider the experiences shared by others.
