Overview
Haven Hospice, located in Ozark, Missouri, provides compassionate hospice care services aimed at enhancing the quality of life for patients and their families. Their team is dedicated to offering support and comfort during challenging times, ensuring that both patients and caregivers feel valued and cared for.
Services & Support
Haven Hospice offers a comprehensive range of services, including hospice care, home health support, and social worker assistance. Their approach focuses on providing personalized care tailored to the unique needs of each patient, along with bereavement services that extend for 13 months following a loved one’s passing. The team is comprised of various professionals, including nurses, aides, chaplains, and social workers, who work collaboratively to ensure that patients receive holistic care.
Care Approach & Staff
The staff at Haven Hospice has been described as caring, attentive, and professional. Many families have noted the team’s dedication to their patients, with caregivers often becoming an integral part of the family dynamic. The team is committed to maintaining open communication, ensuring that families are kept informed about their loved ones’ care and condition.
Who They Serve
Haven Hospice primarily serves individuals facing terminal illnesses and their families. The organization is particularly noted for its support of patients who wish to remain at home during their final days, providing essential medical care and emotional support.
What Families Say
Feedback from families highlights a mix of experiences. Several families have praised the staff for their compassion and thoroughness, noting that caregivers were always available and responsive to their needs. However, there are also accounts of inadequate pain management and communication issues, particularly in critical moments. While some families felt well-supported, others expressed frustration with the care provided, particularly regarding medication administration and responsiveness to urgent needs.
Room for Improvement
While many families have expressed gratitude for the care received, there are notable concerns regarding the responsiveness of the team in critical situations and the handling of pain management for patients. These issues have been highlighted in reviews, indicating a need for improvement in these areas to ensure that all patients receive the compassionate care they deserve.
Summary
Haven Hospice offers a range of hospice and home health services in Ozark, Missouri, with a focus on compassionate care for patients and their families. While many families have shared positive experiences regarding the attentiveness of the staff, there are critical areas that require attention to enhance the overall quality of care. Families considering Haven Hospice should weigh both the commendations and concerns noted in reviews.
