Overview
Cardinal Hospice, located in Oak Hills Place, Louisiana, provides hospice care services aimed at supporting individuals with terminal illnesses. The organization has received mixed feedback from families regarding the quality of care provided.
Services & Support
Cardinal Hospice offers hospice services designed to assist patients in their final stages of life. This includes support for pain management and emotional care for both patients and their families. However, there have been significant concerns raised regarding the responsiveness and effectiveness of the services provided.
What Families Say
Feedback from families reveals a stark contrast in experiences with Cardinal Hospice. Some families express gratitude for the compassionate and supportive staff, noting that they felt as though the staff treated them like family. They appreciate the availability of the team when needed, highlighting a sense of care and dedication. Conversely, other families reported distressing experiences, citing negligence in care. Specific complaints included a lack of timely responses to urgent needs, such as pain management and basic hygiene, leading to severe discomfort for patients. Instances of poor communication and unreturned phone calls were also noted, contributing to a feeling of frustration and disappointment among families.
Room for Improvement
The reviews indicate a need for Cardinal Hospice to enhance its customer service and responsiveness to patient needs. Families have highlighted issues such as inadequate communication and delayed care, which have had serious implications for their loved ones’ comfort and well-being.
Summary
In summary, Cardinal Hospice in Oak Hills Place, Louisiana, presents a mixed picture of hospice care. While some families commend the compassionate nature of the staff, others have raised serious concerns about the quality and responsiveness of care. Potential clients may wish to consider these varied experiences when evaluating their options for hospice services.