Overview
AT Home Care Hospice – Richmond, located in Mechanicsville, Virginia, offers a comprehensive range of home health and hospice services tailored to meet the individual needs of patients and their families. The agency emphasizes compassionate care, allowing patients to receive support in the comfort of their own homes.
Services & Support
AT Home Care Hospice provides a full spectrum of services, including skilled nursing, physical therapy, occupational therapy, and hospice care. Their approach involves coordinating with family members and healthcare facilities to ensure a smooth transition back to home care. They also assist with obtaining necessary medical equipment and medications, aiming to create a safe and supportive home environment for patients.
Care Approach & Staff
The staff at AT Home Care Hospice is described as professional, compassionate, and knowledgeable. Many families have praised the team’s efforts in providing personalized care, particularly highlighting the dedication of physical and occupational therapists. While most interactions are reported positively, there have been concerns regarding specific staff behavior in some instances, emphasizing the importance of consistent training and support for all team members.
Who They Serve
The agency serves a diverse range of patients, including those recovering from surgeries, such as hip replacements and spinal operations, as well as individuals in need of hospice care. Families have expressed gratitude for the tailored support provided during challenging times, helping to guide them through the complexities of home health care.
Levels of Care
AT Home Care Hospice is equipped to provide care at all levels, ensuring that patients receive appropriate support based on their specific health needs. This includes rehabilitation services for those recovering from surgery, as well as comprehensive hospice care for individuals with terminal illnesses.
What Families Say
Families have shared a mix of experiences with AT Home Care Hospice. Many have commended the professionalism and compassion of the nursing and therapy teams, noting significant improvements in their loved ones’ conditions. However, there are also mentions of negative experiences related to specific staff interactions, which have raised concerns about the consistency of care provided.
Room for Improvement
While many families report positive experiences, there have been instances where communication and care coordination fell short. Some reviews highlight issues with staff behavior and responsiveness, suggesting a need for ongoing training and support to ensure all team members provide the high standard of care expected.
Summary
Overall, AT Home Care Hospice – Richmond is recognized for its commitment to delivering compassionate and personalized care to patients in their homes. While most families report satisfaction with the services provided, attention to staff training and consistency in care delivery could enhance the overall experience for future patients and their families.