Overview
Envision Healthcare At Home, located in Gig Harbor, Washington, is dedicated to providing quality hospice and home health services. With a focus on patient care and exceptional customer service, Envision aims to enhance the quality of life for patients and support their families throughout the care process. The organization holds ACHC accreditation, reflecting its commitment to excellence and integrity in service delivery.
Services & Support
Envision Healthcare At Home offers a range of services, including hospice care, home health support, and rehabilitation. Their compassionate team addresses the physical, emotional, and spiritual needs of patients with life-limiting illnesses. The organization emphasizes the importance of caregiver education and family services, ensuring that families are involved in the care process and have access to necessary resources.
Care Approach & Staff
The care approach at Envision prioritizes personalized care, with input from both patients and families being integral to the planning process. Staff members are described as responsive and knowledgeable, with some families noting the dedication and empathy shown by nurses and caregivers. However, there have been concerns about inconsistent care due to high staff turnover and experiences of inadequate support during critical moments.
Who They Serve
Envision Healthcare At Home serves patients with life-limiting illnesses, focusing on providing comfort and dignity during end-of-life care. Families seeking hospice services for their loved ones can expect a team that aims to facilitate a peaceful transition, although experiences can vary significantly.
What Families Say
Feedback from families has been mixed. Some express gratitude for the compassionate care their loved ones received, highlighting the support provided by the nursing staff and social workers. However, several reviews indicate significant dissatisfaction, citing a lack of empathy, poor communication, and inadequate preparation for end-of-life care. Families have reported distressing experiences, particularly regarding the handling of critical situations.
Room for Improvement
Multiple reviews point to a need for improved communication and training among staff to ensure consistent and empathetic care. Families have expressed concerns about the preparedness of the team in handling sensitive situations, which can lead to distress during already challenging times.
Summary
Envision Healthcare At Home offers hospice and home health services in Gig Harbor, Washington, with a focus on patient-centered care and family involvement. While many families appreciate the dedication of some staff members, others have raised concerns about empathy and communication. Prospective clients may want to consider these mixed experiences when evaluating care options for their loved ones.