Overview
Heartland Hospice, located in Windsor Mill, Maryland, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice and home health providers. Their mission is to support patients and their families through the challenges of terminal illnesses, ensuring they receive the physical, emotional, and spiritual care needed to maintain dignity and grace during difficult times.
Services & Support
Heartland Hospice offers a range of services designed to assist patients and their families, including 24-hour nursing, symptom management, and hospice care. Their approach emphasizes personalized care plans that address the unique needs of each patient, along with professional grief counseling and bereavement support for families.
Care Approach & Staff
The care team at Heartland Hospice comprises physicians, nurses, social workers, hospice aides, and chaplains who work collaboratively to attend to the emotional, spiritual, and physical needs of patients. While many families have praised the on-site nurses and aides for their compassion, there have been concerns regarding the administrative support and communication within the organization. Some families reported delays in receiving necessary supplies and responses from staff, which affected their overall experience.
Who They Serve
Heartland Hospice serves individuals with life-limiting illnesses, including those with a life expectancy of six months or less. This includes patients with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS.
Room for Improvement
Feedback from families indicates that there are areas needing improvement, particularly in administrative responsiveness and staffing reliability. Several reviews mention issues with missed appointments, delayed communication, and perceived disorganization, which contributed to a sense of frustration during critical times.
What Families Say
Reviews reflect a mixed experience with Heartland Hospice. While some families appreciated the compassionate care from nursing staff, others expressed disappointment with the administrative side of services, highlighting issues such as missed appointments and lack of timely responses. The overall sentiment suggests that while on-site care may be satisfactory, families have encountered significant challenges in the coordination and management of services.
Summary
Heartland Hospice aims to provide heartfelt care for patients facing terminal illnesses in Windsor Mill, Maryland. Although many families appreciate the compassionate support from nurses and aides, there are notable concerns regarding administrative efficiency and communication. Families considering Heartland Hospice should weigh these experiences as they seek care for their loved ones.