Overview
Mission Hospice & Home Care, located in San Mateo, California, is a local, independent nonprofit organization dedicated to providing personalized and compassionate end-of-life care and education. Since its inception in 1979, Mission Hospice has supported thousands of patients and their families, offering physical, emotional, and spiritual assistance throughout the journey from serious illness to bereavement. The organization primarily serves patients in their own homes but also extends care to those in assisted living, skilled nursing facilities, and its dedicated hospice house.
Services & Support
Mission Hospice offers a range of services including hospice care, home health, physical therapy, and support from social workers. Their hospice care focuses on delivering compassionate comfort, pain management, and emotional support for patients with terminal diagnoses. The organization also provides palliative care for individuals not yet ready for hospice, offering additional support to improve quality of life.
Care Approach & Staff
The team at Mission Hospice is noted for their compassionate and professional approach to care. Reviewers frequently highlight the dedication of the staff, describing them as attentive and supportive during challenging times. Nurses and social workers are involved in the care process, providing not only medical attention but also emotional support for both patients and their families.
Who They Serve
Mission Hospice serves patients facing life-limiting illnesses, including those with advanced conditions such as dementia and cancer. They cater to a diverse range of needs, ensuring that care is tailored to each individual, whether at home or in a facility.
Living Options & Amenities
The organization operates a hospice house that offers a peaceful, homelike environment for patients whose symptoms cannot be managed at home. This facility is designed to provide comfort and support during the final stages of life, with family members encouraged to visit and stay.
What Families Say
Families express gratitude for the care provided by Mission Hospice, often noting the compassion and professionalism of the staff. Many reviewers appreciate the timely delivery of medical supplies and the effective management of medication, which are crucial during end-of-life care. However, some families have raised concerns about communication and responsiveness, particularly regarding medication management and the timeliness of staff visits.
Room for Improvement
While many families report positive experiences, there are some concerns regarding communication and medication management. Instances of delayed responses to medication requests and the need for more proactive care have been highlighted by a few reviewers, indicating areas where improvements could enhance family experiences.
Summary
Mission Hospice & Home Care is committed to providing high-quality, compassionate end-of-life care in San Mateo, California. With a focus on personalized support for patients and their families, they strive to create a comforting environment during a difficult time. While many families commend the organization for its caring staff and effective service delivery, there are opportunities for improvement in communication and responsiveness to enhance overall care experiences.