Overview
Russell Murray Hospice, located in Oklahoma City, Oklahoma, is a non-profit organization that has been providing compassionate end-of-life care since 1988. Governed by a diverse Board of Directors, the hospice is licensed by the State of Oklahoma and certified by Medicare. It serves a 75-mile radius around El Reno and is recognized as the only free-standing, open access hospice in central and western Oklahoma.
Services & Support
Russell Murray Hospice offers a range of services aimed at providing comfort and support to patients and their families during challenging times. The organization focuses on personalized care, ensuring that families are involved in decision-making processes. Home health aides and nurses work closely with families to maintain the dignity of patients while offering assistance with personal care.
Care Approach & Staff
The team at Russell Murray Hospice is dedicated to compassionate care. Many families have highlighted the patience and understanding shown by the nursing staff, particularly during critical moments. Nurses are noted for their ability to communicate effectively, providing families with information about what to expect as their loved ones transition. The organization’s emphasis on respectful and dignified care is a cornerstone of its approach.
What Families Say
Families have expressed gratitude for the care provided by Russell Murray Hospice. One reviewer shared a heartfelt account of the support received during their mother’s final days, noting the compassion of the nurses and home health aides. They appreciated the assistance offered to help maintain their loved one’s dignity and the emotional support provided throughout the process. However, there was a contrasting experience where another individual reported a lack of professionalism when seeking information about a friend, indicating that customer service may require attention.
Room for Improvement
While many families have praised the care provided, there have been reports of inconsistent experiences with staff interactions. Ensuring that all team members maintain a high standard of professionalism and communication may enhance the overall experience for families seeking support during difficult times.
Summary
Russell Murray Hospice is committed to delivering compassionate end-of-life care in Oklahoma City and surrounding areas. With a focus on dignity and family involvement, the hospice aims to support both patients and their loved ones. While the majority of feedback highlights positive experiences, attention to customer service interactions could further enhance the organization’s reputation.
