Overview
Compassus, located in Milford, Connecticut, provides compassionate hospice care tailored to the needs and priorities of patients and their families. With a focus on comfort care, Compassus aims to support individuals with life-limiting illnesses, ensuring that families can make the most of their time together. The service is available 24/7, with a physical office open Monday through Friday.
Services & Support
Compassus offers a comprehensive range of hospice services, including physical, emotional, and spiritual support. Their care model emphasizes listening and understanding the unique circumstances of each patient and their family. The organization provides care in various settings, including hospitals, nursing homes, and private residences, ensuring that patients receive support where they feel most comfortable.
Care Approach & Staff
Families have noted the compassionate nature of the staff at Compassus, highlighting the warmth and professionalism of the nurses and social workers. Many reviews commend the team’s ability to communicate effectively and provide thorough care, which is crucial during difficult times. However, there have been concerns regarding inconsistencies in communication, particularly during critical moments when families needed timely updates.
Who They Serve
Compassus serves individuals with life-limiting illnesses and their families in the Milford area and beyond. The organization aims to provide a personal level of support, focusing on enhancing the quality of life for patients and minimizing unplanned hospital visits.
Levels of Care
The hospice care provided by Compassus includes palliative care, which offers relief from the symptoms and stress associated with serious illnesses. This approach is designed to improve the quality of life for both patients and their families, allowing them to navigate the complexities of medical care in alignment with their values and goals.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care and support received, noting the kindness of the aides and the thoroughness of the staff. However, some families have reported significant issues with communication and responsiveness from nursing staff, particularly during urgent situations. These experiences have led to feelings of frustration and disappointment, emphasizing the need for improvement in these areas.
Room for Improvement
While many families appreciate the compassionate care provided by Compassus, there are notable concerns regarding communication and responsiveness, particularly during critical times. Some families have reported feeling neglected or unsupported, which highlights the need for improved coordination and timely updates from the nursing staff.
Summary
Compassus in Milford, Connecticut, offers compassionate hospice care focused on the needs of patients and their families. While the organization has received praise for its caring staff and comprehensive support services, there are areas for improvement, particularly in communication and responsiveness during critical moments. Families seeking hospice care may find value in the services provided by Compassus, but should be aware of potential challenges.