Overview
Heartland Hospice, located in South Miami, Florida, is dedicated to providing compassionate end-of-life care. As part of the Gentiva family, they focus on delivering physical, emotional, and social support to patients facing terminal diagnoses, ensuring that families can navigate this challenging time with dignity and grace.
Services & Support
Heartland Hospice offers a range of services tailored to meet the needs of patients and their families. This includes 24-hour nursing care, pain and symptom management, emotional support through professional grief counseling, and spiritual care to address the diverse needs of those facing life-limiting illnesses. Additionally, they provide respite care for family caregivers, allowing them a necessary break to recharge.
Care Approach & Staff
The care team at Heartland Hospice is composed of physicians, nurses, social workers, hospice aides, volunteers, and chaplains, all of whom work collaboratively to address the emotional, spiritual, and physical needs of patients. Many families have noted the dedication and compassion of the staff, highlighting their commitment to treating patients with respect and kindness.
Who They Serve
Heartland Hospice serves individuals with life-limiting illnesses, including those with end-stage heart disease, COPD, Alzheimer’s disease, and ALS. Their focus is on providing care to patients who have a life expectancy of six months or less, ensuring that they and their families receive the necessary support during this difficult time.
What Families Say
Feedback from families has been mixed. While some have praised the compassionate care provided by the staff, others have reported significant concerns regarding the quality of service. Instances of inadequate support and poor communication have been highlighted, with families expressing dissatisfaction over care delays and unresponsive management. Positive experiences often mention the gentle and thorough nature of the nursing staff, who have been described as treating patients like family.
Room for Improvement
Several reviews indicate a need for improvement in communication and service reliability. Families have expressed frustration over missed visits and lack of timely responses from management. These issues have raised concerns about the consistency of care provided to patients.
Summary
Heartland Hospice aims to deliver compassionate care during challenging times, with a focus on supporting patients and their families. While many families appreciate the dedication of the staff, there are notable areas for improvement regarding service reliability and communication. Prospective clients may want to consider these factors when evaluating hospice care options.