Overview
Ambercare, located in Santa Fe, New Mexico, provides a range of home health, hospice, and personal care services. With over 40 years of experience, Ambercare is committed to delivering high-quality care that allows individuals to remain in their homes, emphasizing comfort and quality of life at every stage of care.
Services & Support
Ambercare offers a variety of services including hospice care, home health support, and personal care. Families have noted the importance of the social worker support provided, which is integral in navigating the complexities of care. The agency aims to deliver personalized solutions tailored to each family’s specific needs, ensuring that both patients and caregivers receive the necessary assistance.
Care Approach & Staff
The staff at Ambercare, including nurses and caregivers, have been described as empathetic and compassionate. Families have appreciated the attentiveness and professionalism of the nursing staff, with many noting their willingness to answer questions and provide information. However, there have been concerns regarding the reliability of caregiver attendance, with some families expressing dissatisfaction with no-shows and inconsistent follow-ups.
Who They Serve
Ambercare primarily serves individuals who require home health and hospice care, including those in rapid decline or needing support for daily living activities. Families have shared positive experiences regarding the care provided to their loved ones, particularly highlighting the supportive nature of the staff during difficult times.
Clinical Services & Rehab
The agency offers clinical services through skilled nursing and personal care. Families have reported that the nursing staff is knowledgeable and attentive, providing essential care such as bathing and medication management. However, some have faced challenges with scheduling and timely communication regarding therapy appointments.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care their loved ones receive, highlighting the positive impact of social workers and nurses. However, some families have voiced concerns about management issues and caregiver reliability, indicating that there are areas for improvement in service consistency.
Room for Improvement
Several reviews point to issues with caregiver attendance and follow-up communication. Families have expressed frustration over missed appointments and the perceived lack of accountability from the management team. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Ambercare offers essential home health and hospice services in Santa Fe, New Mexico, with a focus on compassionate care and support. While many families appreciate the dedication and expertise of the staff, there are notable concerns regarding caregiver reliability and management responsiveness. Continuous improvement in these areas could further strengthen the trust and satisfaction of families relying on Ambercare for their loved ones’ care.
