Overview
AdventHealth Hospice, located in Altamonte Springs, Florida, is dedicated to providing compassionate end-of-life care for patients and support for their families. The hospice team focuses on pain and symptom management while emphasizing emotional and spiritual healing. Their services aim to allow patients to remain in familiar surroundings, whether at home, in assisted living, nursing homes, or inpatient facilities.
Services & Support
AdventHealth Hospice offers a variety of services tailored to meet the needs of patients and their families. These include skilled nursing care, pain management, and bereavement support for families coping with loss. The hospice also features a free-standing inpatient unit with private suites designed to ensure comfort during a patient’s final days.
Care Approach & Staff
The care approach at AdventHealth Hospice emphasizes compassion and professionalism. Many families have expressed gratitude for the kindness shown by the staff, noting their dedication to making patients comfortable. However, there have been contrasting experiences reported, with some families feeling that their loved ones did not receive the level of attention and care they expected, particularly during critical moments.
Who They Serve
AdventHealth Hospice serves individuals facing terminal illnesses and their families. The staff is trained to handle the complexities of end-of-life care, providing both medical and emotional support to ensure patients’ dignity and comfort.
Levels of Care
The hospice provides various levels of care, including home care, inpatient hospice services, and crisis care. However, some families have reported challenges with the responsiveness of the nursing staff during critical times, leading to feelings of distress and disappointment.
What Families Say
Feedback from families is mixed. Many commend the staff for their compassion and professionalism, highlighting moments of comfort and support during difficult times. However, several families have shared troubling experiences where they felt their loved ones suffered due to inadequate communication and support from the hospice team. Instances of delayed responses and perceived apathy have been noted, raising concerns about the quality of care provided in urgent situations.
Room for Improvement
While many families have expressed appreciation for the care received, there are significant concerns regarding responsiveness and communication during critical moments. Some families reported distressing experiences where they felt their loved ones were not adequately supported or managed in their final hours, indicating a need for improvement in these areas.
Summary
AdventHealth Hospice in Altamonte Springs, Florida, offers a range of end-of-life care services with a focus on comfort and compassion. While many families have shared positive experiences regarding the care and support provided, there are notable concerns regarding responsiveness and communication that have affected some families’ experiences. Potential clients may wish to consider these factors when evaluating hospice options.