Overview
Bridgeway Healthcare & Hospice of Baton Rouge, located in Baton Rouge, Louisiana, is a full-service, licensed, and certified hospice company established in 2012. Locally owned and operated by a hospice nurse with over 25 years of experience, Bridgeway is dedicated to providing compassionate care and support to patients and their families during the end-of-life journey.
Services & Support
Bridgeway offers specialized hospice care, which focuses on providing comfort and dignity to individuals nearing the end of life. Their services include symptom management and support for both patients and their families, aiming to improve the overall quality of life. The team emphasizes patient-centered care, ensuring that each individual’s needs are met with compassion and respect.
Care Approach & Staff
The staff at Bridgeway is described as kind and compassionate, with a strong commitment to patient care. However, some families have noted that while the nurses were generally sweet and caring, there are concerns regarding the level of experience among certain staff members, particularly in urgent situations. Families have expressed the need for more experienced hospice nurses to ensure that care is both effective and timely.
Who They Serve
Bridgeway serves patients and families in Baton Rouge, Lafayette, and Plaquemine. Their focus is on providing care to those facing terminal illnesses, ensuring that patients receive the necessary support and comfort during their final days.
Room for Improvement
Several families have pointed out organizational issues within Bridgeway, particularly regarding communication and response times. Instances of delays in medication management and equipment delivery have been highlighted, as well as challenges in reaching staff during critical times. Families have expressed a desire for improved accessibility and responsiveness, especially during emergencies.
What Families Say
Families have shared mixed experiences with Bridgeway. While many commend the compassionate care provided by individual staff members, there are concerns about the overall organization and communication. Some families felt unsupported during the final moments of their loved ones’ lives and noted a lack of follow-up after passing. Despite these issues, many families still recommend Bridgeway for their commitment to patient care and the positive impact they have had during difficult times.
Summary
Bridgeway Healthcare & Hospice of Baton Rouge is dedicated to providing compassionate end-of-life care within the community. While the organization has received praise for its caring staff and patient-centered approach, there are areas that require attention, particularly in communication and responsiveness. Families seeking hospice services may find value in Bridgeway’s commitment to improving the quality of life for patients, although it is essential to be aware of the organizational challenges noted by some families.
