Overview
Housecalls Hospice, located in Parkersburg, West Virginia, is dedicated to providing hospice care tailored to the unique needs of patients and their families. The organization emphasizes the importance of strong relationships in delivering quality healthcare, aiming to ensure a compassionate journey for those at the end of life.
Services & Support
Housecalls Hospice offers a range of services designed to support patients and their families during difficult times. However, feedback from families indicates inconsistencies in the frequency and quality of visits. While the organization promises regular visits, some families reported that nurses only visited once a week instead of the expected twice, leading to concerns about adequate support.
Care Approach & Staff
The care approach at Housecalls Hospice is intended to be compassionate and professional, focusing on meeting the emotional and physical needs of patients. While some families expressed gratitude for the care provided by specific staff members, others reported experiences of insufficient compassion from several nurses. Issues with communication and bedside manners have been noted, particularly regarding medication management and end-of-life care.
Who They Serve
Housecalls Hospice serves individuals in need of end-of-life care, including those with terminal illnesses. Families have shared mixed experiences, with some appreciating the support given during challenging times, while others have raised concerns about the level of care received.
Clinical Services & Rehab
Families have voiced concerns regarding the clinical services provided by Housecalls Hospice. Instances of delayed responses from nursing staff after a patient’s passing have been highlighted, with some families feeling that the care provided did not meet their expectations. Specifically, there were complaints about the handling of medical equipment, such as catheters, and the overall management of pain relief options like morphine.
What Families Say
Feedback from families is varied. Some express deep appreciation for the compassion shown by certain staff members, particularly during difficult moments. However, numerous reviews reflect dissatisfaction with the service, noting a lack of timely responses and inadequate care during critical times. Concerns about the professionalism of some staff members have also been raised, particularly in the context of communication and patient care.
Room for Improvement
There are clear areas for improvement at Housecalls Hospice, particularly in ensuring consistent visit schedules and enhancing communication among staff and families. Families have indicated that better training in bedside manners and more thorough end-of-life care practices could significantly improve the overall experience.
Summary
Housecalls Hospice aims to provide tailored and compassionate care for patients at the end of life. While some families have had positive experiences, there are notable concerns regarding the consistency and quality of care, particularly in communication and responsiveness. Families considering Housecalls Hospice may wish to weigh these mixed reviews when making decisions about hospice care.