Overview
Hospice of Southern Maine, located in Scarborough, Maine, provides compassionate hospice care at home or at the Gosnell Memorial Hospice House. This organization focuses on delivering comfort and support to individuals nearing the end of life, ensuring that both patients and their families receive the care they need during this challenging time.
Services & Support
Hospice of Southern Maine offers a range of services designed to meet the unique needs of patients and their families. Their team includes nurses, social workers, and chaplains who provide comprehensive support, addressing medical, emotional, and spiritual needs. The organization emphasizes individualized care plans, which are developed in collaboration with patients and their families. The Caring Comfort Program is also available for those with serious illnesses who are not yet ready for hospice care.
Care Approach & Staff
The care approach at Hospice of Southern Maine is centered on compassion and skill. Many families have expressed gratitude for the dedication and professionalism displayed by the nursing staff. Reviewers have highlighted the thoughtful and attentive nature of the staff, who take the time to listen to patients and tailor their care accordingly. However, some families have noted issues with communication and availability, particularly concerning follow-up care during critical times.
Who They Serve
Hospice of Southern Maine serves individuals with a life expectancy of six months or less, as well as their families. The majority of patients receive care in their own homes, assisted living facilities, or other long-term care settings. For those needing more intensive support, the Gosnell Memorial Hospice House offers 24/7 inpatient care.
Location & Access
The Gosnell Memorial Hospice House is a key facility for Hospice of Southern Maine, providing a supportive environment when home care is no longer feasible. The organization is committed to accessibility and has a team ready to assist families with the admission process and answer any questions they may have.
What Families Say
Families have shared mixed experiences with Hospice of Southern Maine. Many commend the compassionate care provided by individual staff members, noting their skill and dedication. However, some reviews indicate frustrations with communication and the availability of staff during critical moments, suggesting that families may need to advocate strongly for their loved ones’ needs.
Room for Improvement
While many families express gratitude for the care received, several reviews indicate that there may be challenges with staff availability and communication, especially outside of standard hours. Families have mentioned feeling unsupported at times and have suggested that improvements could be made in these areas to enhance the overall experience.
Summary
Hospice of Southern Maine aims to provide high-quality, compassionate care for individuals nearing the end of life. With a focus on individualized care plans and a dedicated team, they strive to meet the needs of patients and their families. While many families have praised the skill and compassion of the staff, there are areas for improvement, particularly in communication and availability during critical times.
