Overview
MSA | Medical Services of America Hospice, located in Irmo, South Carolina, offers hospice and home healthcare services aimed at supporting individuals and their families during difficult times. Their mission is to provide compassionate care, allowing patients to live comfortably while addressing the emotional needs of their families.
Services & Support
MSA provides a range of services, including hospice care, home healthcare, and home medical equipment. Their hospice services focus on ensuring comfort for patients in their remaining days, while home healthcare aims to help individuals maintain independence at home through comprehensive assessments and individualized treatment plans. Additionally, they offer support through social workers to assist families during the hospice process.
Care Approach & Staff
The staff at MSA is described as compassionate, with some team members receiving positive feedback for their care and support. However, there are notable concerns regarding the responsiveness and professionalism of certain staff members. Reviews indicate inconsistency in care delivery, with some families expressing disappointment in the management of their loved ones’ cases and the lack of timely support during critical moments.
Who They Serve
MSA primarily serves individuals in need of hospice and home healthcare services, focusing on those facing terminal illnesses and their families. The goal is to provide comfort and support to both patients and their loved ones during challenging times.
Room for Improvement
There are several areas where MSA could enhance their services. Families have reported issues with communication, particularly regarding scheduling and the availability of staff when needed most. Instances of unprofessional behavior by some staff members have also been highlighted, along with delays in essential supplies and medications. These experiences have led to frustration and disappointment among families seeking reliable support.
What Families Say
Feedback from families has been mixed. While some staff members have been commended for their kindness and care, others have faced criticism for a lack of compassion and support. Many families expressed feeling neglected during critical times, emphasizing the need for improved communication and reliability from the hospice team. The emotional toll of navigating hospice care is significant, and families have voiced the importance of having a supportive and attentive team throughout the process.
Summary
MSA | Medical Services of America Hospice in Irmo, South Carolina, aims to provide compassionate hospice and home healthcare services. While some staff members deliver exceptional care, there are notable concerns regarding communication, management, and responsiveness that families have experienced. Addressing these issues could significantly enhance the quality of care and support for both patients and their families during challenging times.
