Overview
Unity Hospice & Palliative Care, located in Collinsville, Illinois, is a family-owned agency dedicated to providing exceptional end-of-life care and support for patients and their loved ones. Founded in 1992 by Michael, a successful attorney, the agency aims to ensure that individuals nearing the end of life experience dignity and compassion during their transition. With a mission to support over 30,000 families, Unity Hospice emphasizes the importance of comfort and meaningful care in challenging times.
Services & Support
Unity Hospice offers a comprehensive range of services designed to meet the unique needs of patients facing terminal illnesses. These services include medical care—such as nursing, aides, medications, and equipment—as well as emotional and social support, which encompasses counseling, spiritual guidance, and volunteer assistance. The agency also provides ongoing family support, including education and resources to help families navigate the complexities of end-of-life care.
Care Approach & Staff
The staff at Unity Hospice is composed of dedicated professionals who are committed to delivering compassionate care. Reviewers have noted the competence and caring nature of many team members, particularly the day nurses who provided excellent support during difficult times. However, some families expressed concerns about the inconsistency in communication regarding care plans and discharges, highlighting the need for clearer information during emotionally charged moments.
Who They Serve
Unity Hospice primarily serves individuals who are nearing the end of life, including those with dementia and other serious health conditions. The agency is equipped to provide care in various settings, whether at home or in a care facility, ensuring that patients receive the necessary support and comfort.
What Families Say
Feedback from families has been mixed. While many have praised the compassionate care provided by specific staff members, others have reported distressing experiences related to communication and the discharge process. Some families felt reassured by the support they received, while others expressed feelings of confusion and abandonment during critical moments.
Room for Improvement
Several families noted that the communication regarding care plans and discharges could be improved. Instances of inconsistent information from staff have led to confusion and distress for families during already challenging times. Addressing these communication gaps could enhance the overall experience for families navigating end-of-life care.
Summary
Unity Hospice & Palliative Care in Collinsville, Illinois, is committed to providing compassionate end-of-life care and support. While many families have appreciated the dedication and empathy of the staff, there are areas for improvement, particularly in communication regarding care plans and discharges. Overall, Unity Hospice aims to ensure that patients and their loved ones do not face terminal illness alone, offering a range of services to support them through this difficult journey.